My major current responsibilities include performing analysis and reviews of all new accounts documentation to ensure compliance with CIP/CDD/EDD policies and procedures. The tasks and activities to accomplish all of these and others include performing and helping the coordination of the following:- Forward to officers all request for information on accounts requiring additional information related to BSA/AML monitoring and follow-up on pending responses.- On a daily basis, generate Currency Transaction Reports (CTRs) on TellerPlus.- Review and correct as necessary CTRs prepared by Tellers on TellerPlus.- On a weekly basis, file CTRs with FINCEN. Maintain log with detailed information on CTRs filed.- Run Cash reports, review, and perform analysis on a daily, monthly and/or quarterly basis.- Assist in the Enhanced Due Diligence of Bearer Share Accounts.- Interact with all officers and/or department heads regarding exceptions detected in the in the reviews.- Assist the BSA/AML Officer with follow-up, retrieving information from BancPac, iDoc, iCheck or FedLink needed to conduct or complete BSA/AML related reviews.- Attend BSA related seminars and/or conference to keep up with all BSA/AML and US Patriot Act regulatory changes.- Assist as necessary in the preparation of monthly BSA/AML reports for submission to the BSA/AML Special Committee of the Board of Directors.o Responsible for performing the following functional responsibilities:o Reviewing and risk rating new accounts/existing accounts, (Demand. Savings, Certificates of Deposit, and Loans) under the BSA/AML program.o Review CIP forms, EDD forms, and/or documentation for new deposit accounts.o Conduct online research (e.g. Google, etc.) as necessary.o Reclassification of account risk ratings as required and in accordance with established Policies and Procedures

Experienced interacting with customers providing service and assisting in the selection of the most appropriate deposit products for their needs, which include the following: • Provide excellent customer service to all current and potential customers, helping or directing them to someone who can help them.• Following bank audit and security policies and procedures.• Open personal or business account as well as Safe Deposit Boxes.• Assist customers with request or complaints and research account problems.• Receive and process customer wire transfer request following the established bank procedures.• Perform periodic customer file maintenance on customers’ information files.• Setting and support account for Internet banking and Bill Payment.• Order Visa/check cards and ATM.• Assist with bank ATM machines.

My main responsibilities at the Call Center included:• Supervising the department when the manager is unavailable.• Providing quality customer service to all current and prospective customers.• Responding to customer correspondence requesting opening new accounts, change of address, ordering check books, close accounts, wire transfers.• Setting and support accounts for Internet banking and Bill Payment.• Ordering Visa/check cards and ATM.• Assisting for personal loans, and Line of Credits.