Loredana Zaboroschi Email & Phone Number

Winnersh, England, United Kingdom

Administration:- Built functioning systems from scratch (CRM, Invoicing, Reporting) and developed adaptability to quickly pick up using new IT systems. - Acted as a communication bridge between the HQ (Korea) and our UK office, as well as the first point of contact for all enquiries via email. - Prepared end of year financial reports.- In charge of issuing and organising all sales related paperwork, from preparing quotations and invoicing, through order logistics and chasing up payments. - Managed the office diary, arranged meetings with customers/team meetings as well as preparing business trip itineraries and coordinating trade show attendance with the organisers. - In charge of preparing the weekly report for HQ. Marketing: Created content and updated the website regularly. Translation: Translated various internal documents such as emails, reports, Technical Data Sheets, etc.

London, England, United Kingdom

- Customer Service: Acted as the first point of contact for customers and liaising companies, ensuring their queries are dealt with in a professional, efficient and timely manner. - Data input in our online platform, with great care for accuracy and data privacy.- Developed a calm and reassuring manner of dealing with issues as they appear.- Responsible for creating Pro Forma and VAT Invoices for special orders, tracking payments, making refunds while making sure the customers stay well informed. - In charge of helping our business adapt to the various legal changes after Brexit, resolving tactical issues related to import/export to/from the EU and Ireland. - Took initiative in creating systems that optimise productivity while working remotely.- Various other general office tasks.

London, England Metropolitan Area

- Interpreted for a non-profit fashion show with Role Models, ensuring a smooth communication between the Korean event organiser and the models.-Translated a vlog channel for a Korean You-tuber as well as currently translating and creating subtitles for my own YouTube channel.- Acted as a tour guide for a group of 5 while in Korea, booking various activities in Korean and guided them through the culture and mentality of East Asia.-I am currently teaching Korean privately to a group of 6 absolute beginner and one intermediate student on a weekly basis.

- Organised my workload efficiently, saving our team around 9 hours a week.- Recommended by my manager to train incoming team members. - Provided excellent customer care in a very busy and demanding environment, dealing with challenging customers while always keeping a calm and professional attitude.

London, England, United Kingdom

- Task Management and Scheduling: I managed our models and managers' timetables via Excel and Milanote.- Collected feedback via Google Forms and communicated it efficiently to our team. - Collaborated with the lead instructor in organising two fashion shows and countless modelling classes.- Led a team of 5 content creators for our Instagram page, increasing interaction by 70%.

London, England Metropolitan Area

-Working well under pressure: Processed on average 30 emergency travel document applications a day. On busy days our team of 6 processed over 350 applications in 7 hours, while maintaining efficient communication within the team and excellent customer service. -Developed strong communication skills while dealing with a wide variety of customers in a discreet and diplomatic way appropriate to the legal environment, where confidentiality was key.- Organised documents for archiving which saved our team 6 hours of work per week.- Created email templates via Mailchimp and designed posters.- Translated the official Embassy website from English to Romanian, as well as other documents such as tenancy contracts.

London, England, United Kingdom

-I qualified as an Assistant Trainee after only 8 months of training, despitehaving no previous dance experience. I helped with the smooth running of the class.

Bachelor Of Arts - Ba, Korean Language And Literature, 2:1

This degree has provided me with intensive language training as well as a broad understanding of various cultural, social, historical.

Year Abroad, Korean Language And Literature, 4급

Activities and Societies: I attended Language School while also joining TNKR, where I volunteered to teach English to North Korean.