Pragmatic, result-oriented professional, with six-year experience as Senior Operations Manager in Alibaba Digital Media and Entertainment Group and three-year working experience in a sales/sales operations role for a fast- paced international education company. Proven track record of significantly increasing sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with data analysis experience, able to adapt well to challenging environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and priorities, and able to develop and optimise SOPs to maximise productivity.