Lisa Zimmerman Email & Phone Number

Cleveland , Ohio, Us

Cleveland , Ohio, Us

Built company’s global production division. Doubled bottom line revenue within first year while continuing to deliver $9M in cost savings year over year. Lead daily operations, including P&L management, for a team of 700 production staff members located in the U.S., India, and the Philippines.• Transitioned pre-billing and post-claim functions to five international locations; negotiated vendor service contracts to cut operating costs by 50%.• Centralized call center and AR functions. Decreased domestic FTE counts due to redundancy. Streamlined workflows and standardized SOPs.• Initiated operational KPIs to track performance; created dashboards, trainings, and action plans for outliers.• Created company-wide staffing model using revenue forecasts, utilization, and productivity targets as inputs.• Implemented automation/BOT technology for three post-claim functions resulting in significant year over year savings.• Implemented Lean Six Sigma certification program and established professional development programs with career paths for future Quadax production leaders.

Cleveland , Ohio, Us

Beachwood, Ohio, Us

Led daily operations while developing scope and workflow schedules for 15 concurrent projects managed by 60+ consultants, including project spend, resource allocation, capacity designation, and risk mitigation.• Established project management office (PMO); standardized processes, designed reporting templates, and implemented Stage Gate review process.• Initiated digital scorecards; used data insights to improve account engagement, quality & profit margin: Elevated client satisfaction scores by 25% due to actions based on data discovery.• Designed reporting process while partnering with account leaders to review and improve contribution margins. Drove 10% profit increase month over month.

Florham Park, New Jersey, Us

Managed shared services across US, UK, Germany, Malaysia, Philippines, France, Germany, and Spain.• Served as trusted business advisor to Ernst & Young (EY) account teams• Led $4M project portfolio budget for 28K+ EY team, including P&L management, financial reporting, project cost analysis and projections, workflow schedules, and ROI analysis. • Closed $1M digital transformation project with the world's largest global airplane manufacturer while implementing training plan that delivered $1.3M in recurring revenue:

Norwalk, Connecticut, Us

Led, built, and deployed global teams across the Philippines and Malaysia; managed technical resources, training, e-learning, and vendor management.• Launched offshore employee-based/third-party service bureaus; oversaw special projects, website design, and learning administration; cut annual costs by approximately $4M through use of offshore labor.• Researched, authored, and distributed “Global Teaming Guide” that helped bridge cultural gaps, improve communications, and boost productivity by 25%.

London, Gb

London, Gb

Business Management Certification, Business Administration, Management And Operations

Bachelors Of Science, B.S., Graphic Design