Loai Younis Email & Phone Number

Ramallah-Palestine

• 24/7/365 Network Monitoring: Proactively monitoring network alarms to ensure continuous service availability, identifying, and escalating critical faults within SLAs.• Fault Management and Performance Optimization: Spearheading day-to-day NOC activities, including fault management, performance monitoring, configuration implementation, and service provisioning across various mobile network elements and service platforms.• Root Cause Analysis and Problem Resolution: Executing in-depth root cause analysis to identify and address network issues.• Outage Management and Communication: Effectively managing system outages, providing timely escalation and notification to management and stakeholders, ensuring swift resolution.• Reporting and Analytics: Generating comprehensive daily, weekly, and monthly reports on network performance, fostering data-driven decision-making.• Technical Support and Process Improvement: Providing remote technical assistance to field teams, safeguarding network health during maintenance activities. Participated in process improvement initiatives, proposing enhancements to optimize operations.• Change Management and Quality Assurance: Supporting tracking of network changes, ensuring adherence to change management procedures and quality control measures.• Tool Development and Performance Management: Developing an "End to End" performance tool to manage VAS/IN services, effectively managing Mobile Packet Backbone Network and Network Database performance.• Incident Resolution and Customer Satisfaction: Handling trouble tickets and work orders, collaborating with suppliers and partners to resolve incidents. Acted as a liaison between Operations and Customer Care, contributing to enhanced customer satisfaction levels.

Ba, Information Technology

Diploma Of Education, Telecommunications Engineering