● Business development● Account management

Team Management (12 people):● Recruitment● Monitoring and driving performance● Creating an inspiring team environment with an open communication culture● Motivating team members● Oversee day to day operations● Defining team growth strategyCustomer success management: ● Establishing customer support practices● Setting up new accounts and onboarding customers● Conflict management● Client trainings● Analyze and prioritize user feedbackTechnical support● Team members trainings● Implementation maintenance● Dealing with escalated ticketsOBT : KDS Traveldoo Concur Aetm Rydoo Cytric

Online Support : KDS Corporate, KDS Neo, Concur, Traveldoo, AeTM.Manage client/user interface: ● Ongoing support and training regarding the various tools at the disposal of our clients (online reservation portal, business trips, expense reports, billing) ● Update of travel policy regulations● Profile management ● Profile rights modification Manage editor interface: ● Analyze and prioritize user feedback ● Creation of internal and external support tickets● Ensure technological watch regarding new tool functions

• Car rental RFP• Business Analysis (Air, Car, Train, Taxis,etc.)• Subscription eligibility (Air and Rail)• Visas providers Benchmark• Internal communication• Travel policy optimization• Online Booking Tool test

• Corporate event planning and follow up• Development of new event projects • Development of new product (tours, corporate package, etc.)• Inspection visits to a lot of sites of our suppliers (hotels, parks,etc.)• Negociation with all suppliers to develop new products and services (hotels, travel agency, carriers,etc.)• Development of strategics partnerships with different platforms• Marketing• Web Marketing (redesign of the company website, social media strategy, etc.)

• Reception• Sales• Stock control

• Mise en place d'animations enfants/tout public• Assistante de la direction animation et restauration• Gestion des stocks restauration et animation• Communication