Léon Torres Email & Phone Number

Switzerland

- Worked on four implementation project.- Two different project in the area of insurance asset management offices as well as two different private banks.- Conducted analysis and estimation of projects as well as architecture.- Cleaning, normalization and integration of data in various different models.- Developed various interfaces (import, export, reporting screens) for clients into the software.- Redaction of a use-case workbook for migration (+500 use-cases).- Monitoring of the solution and analysis in databases to ensure data integrity and system stability.

- Worked on 2+ projects with different stakeholders from the group.- Analyzed and estimated projects around Lending Values and ISA account.- Defined the architecture for the first project together with the data architect.- Produced specifications and Jira tickets for developers for both projects.- Reviewed and optimized different processes across the team to improve overall quality and productivity (Support level 2+3, Monitoring).- Assisted the Domain Manager with team planning (Timesheets, holidays, events, meetings).- Produced the Service Pack note.

Geneva Area, Switzerland

- Business analyst: various digital projects owner (Owner App; Online appointments; Back-Office calls; etc.).- Digital support: tenants, suppliers & employees reference for mobile apps and web platforms.- Change management: organizing meetings and trainings, keeping documentation up to date.- Developer support: punctual help to developers from the digital department testing and reviewing the apps.- Marketing & Communication assistant: digital B2B-B2C campaign.

Geneva, Canton Of Geneva, Switzerland

- Marketing assistant: targeting, digital and physical mailing campaign, reporting.- Logistic executive: process owner from order to billing for physical products and e-codes B2B/B2C (9000+ POS CH/EU, 15000+ clients). Single point of contact for POS et distributers. Monthly billing for distributers.- Migration support: telephone interview + sending the new product to the best customers FR/ANG/ES/IT (15000+ clients).- Customer service representative: products informations, claims management B2B/B2C, customer service B2B, outbound acquisition campaign B2B, campaign surveys B2C.

Brevet Fédéral Marketing Specialist, Marketing

Marketing And Digital Strategist Diploma, Marketing

Generalist Marketing & Communications, Marketing