Mohammad Ali Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

· Led the Matching and Dispatching squad to perform a series of data analysis and experimentations to improve the matching algorithm (driver sorting, better driver-passenger match, and other related configurations) which resulted in an increment in daily rides by 10% · Improved the iOS driver app infrastructure for the background offers to increase driver.

- Led the mobile team to launch asset management and work order module in mobile apps- Led the customer success team to handle the North American and Saudi Clients- Introduced BI and analysis reports for clients' data to introduce management dashboard

Lahore, Punjab, Pakistan

· Redirected 60% of the customer support traffic to digital channels, redesigned the customer support processes through Zendesk integration, in-app help center, and automated resolution of 20% of the customer complaints to reduce complaint resolution time from 40 hours to 1 hour and customer satisfaction to 93%· Reduced Order Cancelations by 4pp by.