Profit Centre Management• Managing complete business operations with accountability, sales targets & executingthem in a given time frame. • Developing a comprehensive sales plan. • Formulating strategies, with accountability for profitability, forecasting and preparingannual sales budget in line with the strategic plan. Retail Operations • Setting performance standards and measuring performance for efficient functioning ofretail stores. • Coordinating merchandising activities like window display in tune with market profile,thematic in store display effective visual impact for higher conversion. • Building the premium for the products at the right opportunities. • Keeping a close check on stocks/ outstanding figures & ensuring adherence to companynorms. Customer Relationship Management• Ensuring customer satisfaction by achieving delivery of service quality norms. • Strategizing policies & procedures in the operating systems to achieve greatercustomer delight. • Reviewing the guest feedback data collected by the feedback to attune the businessstrategies as per the guest requirements & expectations.

Responsible for generating sales as per company standard, customer service,merchandising, cash register operations and loss prevention in adherence to all Company Policy. Respect and take part in the implementation of the brand retail policy, promoting the E city company image as per the Company’s directives.• Contribute to the store for achieving its sales targets• Assist clients with Customer Service needs maintaining the brands high standards.•Cultivate strong client relationships. Improve the transformation rate that Ecity store prospects become Ecity customers.• Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock.•Maintain an awareness of all product knowledge information; promotions and advertisements.•Maintain store tidiness, decoration and visual merchandising in line with company SOP guidelines.

Managed high-profile cases, ensuring timely resolution and maintaining clientsatisfaction.•Demonstrates sales leadership by actively being on shop floor, and motivate the teamand keeping their enthusiasm levels high•• Completed audits and risk assessments to achieve regulatory compliance• Creating purchase orders, processing invoices for more than 55 international brandsAssisted in managing and creating retail KPI targets to drive performance and secureeconomic progress•• Successfully managed team of 11 in approachable manner for 3 years.Increased sales by 4% through implementing sales augmenting strategies based on topsellers' data.•• Acted as liaison between staff and management to improve store performanceStocked and restocked inventory upon delivery receipt, maintaining accurate supplyrecords