• An innovative professional with 16+ years of progressive experience within the BPO/ITES/financial services industry with the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. • Diverse experience spanning various operating job models, business regions and COE’s (Centers of Excellence). • Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.• Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.