Aaron Orr Email & Phone Number

Knox County, Tennessee, United States

Knoxville, Tennessee, United States

Knoxville, Tennessee, United States

Knoxville, Tennessee, United States

• Serve as customer facing representative for several university departments including Financial Aid, Bursar, Admissions, and Registrar. Engage contacts in person, on phone, and through email.
• Resolve issues related to accounts and enrollment. Provide information for current students, prospective students, and their families.
• Represent One Stop at events for prospective and incoming students.
• Manage, process, and create forms and letters related to student registration and financial aid.

Knoxville, Tennessee Area

• Served as technical support specialist in Apple Retail Store.
• Provided complimentary software and account security support for customers at Genius Bar.
• Performed hardware repairs on iOS devices in Genius Repair Room.
• Occasionally assisted in Product Zone assisting customers with purchasing Apple products, accessories, services, and AppleCare protection plans.
• Worked with visuals team to help prepare store for new product launches.

• Provided tier 1 technical support in a call center environment from home office.
• Trained to assist with software issues on iOS, watchOS, and macOS.
• Managed iCloud and Apple ID accounts on behalf of end users.
• Participated in limited time battery reservation program for the duration of the project. Reserved parts and created reservations for customers seeking battery replacements at Apple Retail Stores and Authorized Service.

Knoxville, Tennessee Area

• Assisted retail customers as salesperson in computer and appliances departments.
• Participated in launch of Pacific Sales premium appliances department in local store.
• Suggested add on products, services, and software to provide complete solutions.
• Promoted Best Buy through educating customers about in-store financing and loyalty programs.
• Worked closely with Geek Squad precinct by preparing returned items to be resold as open box through reformatting and vigorous inspection procedures.

Wise, VA And Knoxville, TN

• Maintained inventory and oversaw team of six as receiving team leader.
• Accountable for the unloading and stocking of freight nightly.
• Ensured product was readily available on the sales floor for customers at all times by working with inventory replenishment system