• Processing customer collections and bookings dealing with customer calls taking messages and directing to the appropriate delivery driver obtaining etas for customer deliveries utilising blackbay system. •Processing payments using in-house systems. •Dealing with customer parcel delivery issues developing and maintaining efficient working relations with customers via telephone. •Managing complex queries that arise taking a proactive approach to collate information to resolve the query. Transferring customers to appropriate call centres if needed responding to queries in a timely manner.

•Working for a variety of organisations providing administrative support using various in-house IT systems•Processing appointments / bookings by telephone and dealing with telephone calls from customers and taking messages•Dealing with mailing duties

•Supervised a team of four; fostered team spirit and encouraged the provision of a customer-centric service.•Deputised during periods of management absence; ensured no detriment to service and targets were met•Adopted new approaches towards maximising team and personal efficiencies during peak trading times.•Acted as the focal point for customer contact; actively listened and ensured customers’ expectations •Handled complaints; always strived to resolve problems amicably and to the customer’s gratification.•Earned additional responsibilities; in recognition of a dedicated and committed approach to the role.•Held accountability for task and operational management of colleagues and customers health and safety.•Trusted to open and close the store and perform end-of-day till reconciliation and banking activities.

•Gained hands-on experience in data entry and updating databases, with accuracy levels recorded at 97%.•Worked diligently; strived to ensure all work was completed on-time and to a very high standard•General admin duties including filing and dealing with clients telephone queries referring to right staff and taking messages

•Engaged with customers; exhibited confidence and promoted products; helped increase sales and profits.•Evidenced a can-do, proactive and fastidious approach to getting the job done, regardless of pressure.