• Configured and supported Office 365, enhancing user productivity and collaboration across the organization.• Acquired knowledge of Microsoft Intune for mobile device management and security.• Installed and configured ESXi with a strong command of VMware vSphere and vCenter Server, optimizing serverperformance and resource utilization.• Configured and managed Cloud Storage devices (NAS), improving data access speed and ensuring secure data storagesolutions.• Managed and maintained Fortinet Firewall, significantly strengthening network security and reducing vulnerabilities.• Managed Active Directory and Group Policy Management, resulting in streamlined user management and improvedresource allocation.• Created and maintained technical documentation for ISO/IEC 27001 ISMS, ensuring compliance and readiness for audits,which contributed to maintaining industry certification.• Performed and maintained monthly documentation for monitoring the health of servers and environmental conditions,such as temperature, ensuring optimal operating conditions and preventing hardware failures.• Troubleshot system and network problems, diagnosing and solving hardware and software faults, which minimizedsystem downtime and improved overall operational efficiency.

• Migrated Office 365 user emails from the Old Domain to the New Domain for up to 300 users, ensuring seamlesstransition and minimal disruption to workflow.• Monitored and managed networks and devices using NPM (PRTG), ensuring optimal network performance and identifyingpotential issues proactively.• Managed UniFi APs using the console, optimizing wireless network performance and ensuring reliable connectivity forusers.• Managed NAS, VMware, and the SANGFOR Firewall, maintaining robust IT infrastructure and ensuring data security.• Managed email accounts and resolved email-related issues promptly, ensuring uninterrupted communication foremployees.• Managed VM backups and restored from backups when needed, minimizing data loss and ensuring business continuity.• Configured O365 email accounts and managed PST backups, ensuring data integrity and compliance with companypolicies.• Performed server administration tasks, including user and group administration, security permissions, active directory,group policies, file server, print server, and resource monitoring, ensuring system architecture components wereoptimized for performance and reliability.• Managed internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches,firewalls, printers, security updates, the internet, and network segments, ensuring smooth operation of companysystems and services.

• Implemented MFA (multi-factor authentication), enhancing security measures and protecting sensitive data fromunauthorized access.• Maintained IT security and ensured that all endpoints were kept up-to-date to minimize vulnerabilities, reducing the riskof security breaches by 40%.• Ensured IT assets were maintained in the EMS Oracle database in line with the asset lifecycle, improving asset trackingaccuracy by 25%.• Managed processes like incident management, request fulfillment, problem management, change management, andasset management to ensure process adoption within the IT team, streamlining operations and improving efficiency by30%.

• Created and maintained technical documentation for ISO/IEC 27001 ISMS, ensuring compliance with internationalstandards and facilitating audit processes.• Conducted internal audits for ISO 27001 and the Integrated Management System (IMS), identifying areas forimprovement and ensuring ongoing compliance.• Conducted sessions with users regarding Information Security awareness, educating staff on best practices andminimizing security risks due to human error.• Installed, monitored, and updated the WSUS server, ensuring timely deployment of critical updates and patches acrossthe network.• Installed, monitored, and updated the Additional Domain Controller (ADC), enhancing fault tolerance and redundancy inthe network infrastructure.• Performed Disaster Recovery planning, developing strategies and procedures to minimize downtime and data loss in theevent of a disaster.• Managed Active Directory, ensuring efficient user and resource management and enhancing network security.• Managed IT asset management, reviewing and updating asset records regularly to ensure accurate tracking andinventory management.