•Proficient in utilizing GCP services such as Cloud Identity and Access Management (IAM), Cloud Armor, VPC Service Controls, and Google Secret Manager to implement security best practices.•Experienced in managing encryption, firewalls, and security policies to safeguard data and services.Experienced in managing encryption, firewalls, and security policies to safeguard data and services.•Skilled in ensuring compliance with industry regulations like GDPR and HIPAA by monitoring security protocols and implementing audit controls using tools like Google Cloud Audit Logs•Configured IAM roles and permissions based on the principle of least privilege, enhancing security across users, services, and applications•Integrated Google Cloud Identity with authentication protocols such as OAuth 2.0, SAML, and OpenID Connect for seamless identity federation•Provided end-user support for Okta-related access issues, ensuring uptime for critical applications•Troubleshot SSO, MFA, and identity federation challenges to enhance user experience•Automated user provisioning and de-provisioning tasks using Okta APIs and Infrastructure as Code (IaC) tools like PowerShell and Terraform, streamlining onboarding processes•Developed automation scripts for infrastructure deployment using PowerShell, Azure CLI, and ARM templates, which improved efficiency in provisioning and configuration•Managed Azure Kubernetes Services (AKS) for containerized applications, ensuring scalability and high availability of cloud-native apps•Optimized Azure resource usage by implementing autoscaling and monitoring performance using Azure Monitor and Log Analytics•Implemented Backup and Disaster Recovery strategies with Azure Backup and Azure Site Recovery (ASR), ensuring business continuity and data protection•Worked closely with cross-functional teams, including developers and security professionals, to plan and execute cloud projects, ensuring alignment with business goals

• Creating Intune Apps for deployment and managed User groups to deploy• Configuring Policies for Intune Users and Devices• Worked closely with DevOps to create User stories and implementing and troubleshooting tasks• Managed work items in DevOps and create a report after a task have been done• Managed with Monthly patch maintenance from test server to production server• Delivering excellent customer service while configuring, designing and implementing Office 365 and SCCM environments• Creation and resolution of Remedy tickets and Service Now while meeting SLA standards• Assist clients with configuration of onboarding tools and processes technology to Windows 10 including Hybrid Active Directory Environment - both Azure AD and on-premise AD, Two-Factor Authentication - MFA server/ MFA Azure and 2 factor auth SSO apps along with Company Portal and Microsoft Authentication app• Analyze, develop and Implement technology improvement feedback for web - based computing system Onboarding and entire deployment cycle of migrating to Windows 10 utilizing Azure portal with focus on Intune & security• Installing, Configuring, Troubleshooting, and Administering Tenable Security Center, Tenable Nessus (standalone)• Implementing and deploying One Identity active roles management tools • Worked closely with security management team• Provided guidance in the planning, gathering requirements, recommendations, and implementation of data migration to Office 365, and configuration best practices• Help troubleshoot Mobile Device Managed (MAM) devices as well as Mobile App Managed policies (MAM) with Intune• Troubleshoot and fix issues with services including micro services, platform services (PaaS), web and database servers• Managed Confidential SCCM deployments in a large-scale global environment of 2000+ users as well as oversaw deployments of large and complex applications targeted for mass audience• Perform 3rd level support, identifying root cause

• Deploy, Configure, Maintain Computer on Azure Cloud• Troubleshoot Azure related issues and engage internal teams and vendors for issue resolutions,• Implement patching solutions using configuration management tool.• Upgrade Windows Server 2012 R2 to Windows Server 2019 with all prerequisites• Updating documentation regarding IT procedures, frequently asked questions, knowledge base content, systems setup and systems maintenance;• Provide monthly reporting of patching activity; work with local teams to resolve patching issues• Manage SCCM Software Update Point (SUP) and Perform scripting to automate functions• Align networking discoveries with the Active Directory team• Assist Desktop Engineer with integration of imaging activities through SCCM• Perform basic SQL server administration and maintenance and ensure regular backups• Perform installation, evaluation, maintenance, and problem resolution for the SCCM server and DPs as well as release management deployments to 500+ PCs • Maintain up to date knowledge of new software developments in SCCM servers technologies• Trouble shooting and problem solving on infrastructure and business applications, using a ticketing based system;• Setup, configuration and delivery of workstations (Windows and Mac);• Install and configured new setup and support of servers, communication infrastructure and network devices;

• Installed & configured: Windows Server 2012 R2: DNS Servers, DFS Servers, FSMO Servers, Domain Controllers, Printer Servers, and Created Virtual DR Servers using Hyper-V • Installed and configured Remote PXE Boot Servers for Remote Manual installations of Servers and Workstations• Windows Active Directory Infrastructure Implementation / Migration • Migrated all Windows 2008 Domain Controllers to Windows 2012 R2 Domain Controllers• Troubleshoot and/or replaced hardware of new and old machines for user's workstations• Created Active Directory Sites, OU containers and groups to assign permissions• Install & configure Microsoft SharePoint Server 2010 Enterprise and Standard editions and SharePoint 2010 database migration to SharePoint 2013• Managed deployment of Windows 10 all physical and VDI machines to stay in compliance with software patching.• Superior knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) 2012 and 2012 R2 • Implemented WSUS/SCCM integration and created a monthly phased patching process;• Successfully created refresh (hard-link migration) and replace Operating System Deployment (OSD) task sequences for 8.1 to Windows 10 upgrade using Zero/Lite Touch Installations, Bare Metal Installation, WAIK, WADK, USMT 5.0, and MDT 2013 integration;• Configured Branch Distribution point, Asset Intelligence, and Windows Deployment Services/PXE;• Deployed multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases;• Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS)

• Microsoft System Center Configuration Manager-SCCM 2012 deployment on various environments;• Managed & Troubleshooting in MS Exchange 2010 with all its features like active sync, ECP, OWA, EDGE, DAG, CAS, HUB, MBX-DB, Transport Rules, Exchange Role Group, etc.• Create Windows and Citrix product roadmap and strategy. Working on turn key projects, this role encompasses full ownership of the architecture and implementation of Windows 2008 and 2012, Citrix XenApp and NetScalers;• Microsoft SCCM package creation and task sequence advertisements;• Deployed and managed a WSUS server to allow automatic updating of Windows servers, Windows desktops and the Microsoft Office Suite;• SCCM manifest creations and imports of variables;• Windows Server 2008 R2 installation, deployments, troubleshooting and automation;• Windows Server 2008 Hyper-V virtualization configuration for servers;• Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware inventory control in ticketing system;• Proactively monitor systems health by physically inspecting environment and utilizing provided tools such as SCOM, What’s up;• Troubleshoot server hardware and software issues and escalate accordingly;• Network troubleshooting in complex environments, VLAN configurations, port trunking;• Assist in development, improvement and maintenance of imaging, deployment solution• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD;• Updates, patching and software installations via group policies (GPO)• Racking and patching equipment as needed;• SAN (storage area networks) and DAS (direct-attached storage) and associated HBA’s (both SCSI and Fiber-Channel) plus Windows Storage server with iSCSI connections;

• Managed systems configuration and maintenance, problem troubleshooting, system and network security with Cyber Trust, scripting applications and program management, network monitoring and performance tuning, planning and directing upgrades and testing operations to ensure optimum system functionality;• Architected, installed and maintained Windows 2003- 2008 server solutions for both production and development environments;• Installed and configured VMware ESX/vSphere servers, built and deployed Citrix XenApp on VMware ESX/vSphere and Citrix XenServer, migrate farms from Citrix MetaFrame/Presentation Server/XenApp to Citrix XenApp 5.0/6.0;• Architected, installed and configured Citrix Provisioning server solutions, Setup Citrix CAG for iPad, iPhone and other mobile devices;• Investigated new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures;• Performed high-level planning, implementation, and recommendation;• Contributed to defining policies and procedures including domain migration, server consolidation, multi-platform migration, disaster recovery, enterprise backups, and SMS server and provide capacity-planning, performance and exceptional problem-solving, general systems health reports such as up time log;• Expanded e-mail capabilities through interconnecting Microsoft Exchange implementing Internet Mail Service (IMS) and deploying Outlook Web Access;• Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office Outlook E-mail, Calendaring & Scheduling. Troubleshooting of Microsoft Office Outlook database & structure problems;• Met with Vendors to provide new technology (Software, Hardware, Tools, and Device) to enhance the Windows network architecture;• Administer and maintain enterprise-wide Microsoft System Center Configuration Management (SCCM) infrastructure;

• Create Security using Kaspersky Administration Kit MP1/MP2 to support DC & Clients from Malicious Attacks;• Support New Networks for higher speed using Cat 6a cabling for advanced purpose with speed of 1GbE & 10GbE using Cisco Nexus 5548,Nexus 5108, Nexus 1010 and 1010-X Virtual Services Appliances• Support & configuring the NetApp FAS3210A for use in a FlexPod for VMware environment;• Support on IT Infrastructure and maintained HP Servers, HP Recovery and Backup System• Led in-house and consultant team in large-scale Linux server upgrade for X-Ray Department, which significantly enhanced system performance• Build a Security wall for Windows server to filter from malicious codes using Kaspersky Security center Administration Server • Manage priority changes as directed by government officials, and performs other duties, as assigned • Research and develop technical solutions to support and optimize client/server/infrastructure technology • Handle the tasks of maintaining data files and monitoring system configuration to ensure data integrity • Experience with Dell KACE VK1000 or KBOX Virtual I.T Service Management (ITSM) System • Create Security for Clients using Trend Micro OfficeScan Client • Maintained IT Help-desk atmosphere, server and desktop patch management • Implemented system monitoring, alerts, tracking and firmware and driver updates • Support specialized ERP applications used in Ministry Of Health, known as “Al Shifa System” • Support with HP Laptop, Personal Computer and ProCurve Wireless LAN and Switch Devices • Recover Files & Documents if the computer Failure to run or attacked by malicious code • IT Workshop In charge and responsibility to PC’s and other Peripherals • On site and remote desktop support and troubleshooting, Virus and malware removal, Anti-virus update, Debugging and defragmentation • Recommend and implement hardware and or software upgrades, configuration changes for enhanced performance and reliability

• Used Information Technology Infrastructure Library (ITIL) tools from “Manage Engine” Help desk management- web-based help desk software to support Users;• Support Networks with cat6 cabling with connectors T568B assignments;• Technical Help Desk Support of 500+ end users;• Setup & administer online ticket system for helpdesk;• Diagnose and troubleshoot difficult problems at local and remote sites;• Excellent knowledge in IBM Lotus Notes Administration;• Excellent knowledge in Laboratory Information Management System (LIMS), to Support Laboratory Technician with their Application errors and Wrong information output• IT support on all user applications, like Oracle and custom Application for finance Level• Responsible for writing custom technical documentation • Create and maintain Windows Vista baseline image for networks, including all software patching, upgrading and configuration• Email support for desktop, Lotus Notes, Outlook, Pop3 and Exchange;• Worked in Microsoft SharePoint as a central location to store Technical Documents and to share Instructions only to our IT Dept.;• Recover PCs from viruses and other malicious code to make PC faster Performance;