Installed and maintained Dell Compellent storage (Dell Certified Compellent Installation & Administration).Routinely troubleshot IAAS client connectivity issues from workstation to datacenter, on and off domain.Built and updated VMware Horizon View environments in a multi-tenant infrastructure.ESXi and vSphere administration and hardware deployment including VM migrations.Remote Desktop Management.Basic Cisco networking administration & troubleshooting.Worked among a small team of engineers to support a multi-tenant physical and virtual environment with heavyemphasis on customer relations.Ran and supervised technical helpdesk for more than three hundred managed service agreement clients.

Shadowed VP of Engineering to learn about VMware virtual environments’ deployment and administration.Assisted with hardware architecture, upgrades, and installation at datacenter.Deployed Moonwalk for Linux for client.

Consumer computer hardware & software troubleshooting, repair, and EMR deployment/support.

Maintained all aspects of internal and external network to include all hardware, software, and architecture.Built and maintained internal FTP and HTTP server as well as wired and wireless network.Uniquely cross-trained to fill in for prep operator, production manager, planner/scheduler, and bindery.

Joined IT helpdesk to coordinate IT between the Charlotte and RTP branches.Ran prep procedures on client files to troubleshoot and prepare for proofing and production.Worked within the prep department team to handle equipment maintenance.