● Build or keep credibility, loyalty and trust by serving needs of consumers and customers while increasing product knowledge enhancement, usage and trigger sell and cross sell of as many as assortments to consumers through the impact of quality of service. (across all online and offline channels)● Encourage and Manage dialogue with consumers, customers and opinion leaders in order to build a good and sustainable relationship. ● Liaise between the businesses and parties linked to the scope of responsibility to ensure effective communication during crisis management, whenever needed.● Foster the omni channel approach by promoting a customer-centric approach in the delivery of the company strategy, creating, and maintaining constructive relationships with all business functions (Marketing, CRM, Operations, Finance and Ecommerce) as the arena in the geography continues further transforming.● Consistently measure contact-handling performance and re-evaluate strategies according to satisfaction survey. ensure supporting the local consumer insight process, and monitoring engagement standards.● Demonstrate leadership and facilitate development of the team.● Responsible for reporting local market CES Analysis needs when needed.● Understand the root causes behind the results and trends of the quality and efficiency of the CRM and online KPIs, deciding on the most appropriate actions to influence them.● Collect and Analyze all the metrics linked to consumer satisfaction and use clear, logical steps to understand the main drivers and how to address them. ● Build a sustainable and valuable partnership with the Outsourcer Partners ensuring a win-win relation● In charge for the CRM strategy and operations implementation in the market.

My responsibilities are:• Developing the marketing strategy and marketing plan for the company in line with company objectives.• Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan• Market through various channels and segment databases working with large data sets• Develop business cases for marketing programs at the proposal stage and make recommendations on marketing tactics• manage marketing research projects to generate consumer insights in support of improved marketing strategy and communications• Partner with creative teams, other internal stakeholders, and external agencies and vendors• Lunch new product and services• Accountable for ICTINQA/ISO 9001 , ...

My responsibilities include:-Developing the marketing plan for the company in line with company objectives.-Analyzing business models for new products-Designing and formulating online and offline marketing strategies in line with marketing goals- Analyzing Marketing Data & providing innovative marketing solutions-Customer Driven Strategic Planning and Customer experience improvement-Developing customer churn management strategies- Analyzing Website performance using Google Analytics -Coordinating marketing campaigns with sales activities.-KPI Management ( accountable for the process of setting, performing, monitoring and analyzing KPIs)-Identify improvement opportunities based on RADAR logic-Accountable for ICTINQA/ISO 9001 , ... and member of Organizational Excellence Team-Member of Mobinnet Strategic Management Team-Member of Mobinnet Self-Managed Team (SMT)

Responsibilities:-Accountable for setting KPI targets related to customer care and satisfaction and planning, performing, monitoring and analyzing KPI results.-Analyzing and improving existing customer care processes to improve and optimize performance-Overseeing and assessing customer care staff activities, and providing them with regular performance-related feedback.-Training Customer service staff to do their best.-Member of sales and customer care recruiting committee.-Sales and customer care representative in organization Excellence Team.

-Leading different sales teams in the 2 online and offline work environments on a daily basis.-Quantitative sales planning and monitoring sales trends in order to achieve daily and weekly targets.-Developing sales team through motivation, counseling and product knowledge education. -Generating timely sales reports and present them to the company managers/board.