M. Andre Hatchett Email & Phone Number

Lee's Summit, MO, US

Kansas City Metropolitan Area

Gardner, Kansas, United States

Lenexa, KS

Columbia, Springfield, And Saint Louis, MO

• Oversee tractor trailer movement within regional transportation network, ensuring safety training and compliance.
• Manages a team of three supervisors, five part time supervisors, and ninety full time employees.
• Review volume projections from forecast plans to ensure adequate staffing.
• Collaborate with operations to control costs. Meet with Teamster representatives to improve employee relations.
• Manage resources and people processes to ensure the day-to-day administration of processes and formal procedures.
• Identify individual and team skill gaps and developmental opportunities to facilitate individual and team development.

Earth City, MO

• Managed hub and sort activities for 2nd shift processing an average daily volume of 179k.
• Accountable for ensuring packages are sorted accurately and loaded onto appropriate trailers for movement to next location.
• Reviewed daily operational reports to manage productivity, performance, and service.
• Held direct reports accountable to analyze trends in injuries to determine root causes and create prevention plans.
• Provided on-going feedback and support to improve performance.

Saint Louis, MO

• Supervised service providers to maximize day-to-day proficiency and ensure packages were delivered in a safe, timely, and professional manner.
• Utilized Balanced Scorecard and quality improvement process to monitor workgroup performance against business goals.
• Communicated with customers to respond to service concerns, build relationships, and determine solutions to meet business goals.
• Facilitated a customer focused work environment to emphasize service and focus on building the business.

Earth City, MO

• Assisted operations management with achieving operational efficiencies.
• Conducted and reconciled valid and accurate time studies of service providers.
• Summarized service provider off performance and provided specific recommendations for job setup improvements or dispatch changes to reduce time required to perform the job.
• Coordinated training classes to ensure training and operational needs are aligned.

Saint Louis, MO

• Acting hub manager for 2nd shift processing 35K in average daily volume.
• Demonstrated an in-depth knowledge of hub operations. Improved processes and procedures to increase productivity. Achieved 6% increase in productivity.
• Resolved individual and group performance issues in accordance with UPS’s policies to motivate and foster teamwork.

Saint Louis, MO

• Executed delivery center dispatch plan and coordinated inbound and outbound package process flow to ensure appropriate employee scheduling and proper loading for timely delivery.
• Analyzed operational reports to proactively address performance problems and reduce service disconnects.

Earth City, MO

• Applied knowledge of hub processes, procedures, and methods to ensure safety, quality, and performance within the operation.
• Conducted performance evaluations in a consistent manner to encourage continuous performance improvement.
• Collaborated cross-functionally to plan and ensure day-to-day objectives were met.

Earth City, MO

Provided training of new employees to meet safety and production standards.Supervised employees in the processing of approximately 12k parcels daily while implementing quality process controls to reduce service failures.

Columbia, Missouri Area

Business Administration And Management, General

Activities and Societies: Kappa Alpha Psi - Delta Omega Chapter * treasurer, participated and coordinated various community service.

Bachelor Of Business Administration (Bba)