Leading overall Operations of multiple departments as Vice President, these departments/operations include but not limited to Contact Centre (Inbound & Outbound), Medical Billing/Insurance, On-screen CSR, Data Management, Inventory, Purchase, Delivery, Regulatory, Human Resources & Organizational Development, and Marketing & Communications, primarily for New Hampshire Medical Supply (DME-USA) and Collaborative Patient Care Group (BPO-USA) from ZUE Pvt. Ltd., a USA (Washington DC) based BPO (Business Process Outsourcing).

Leading overall Operations of multiple departments as Vice President, these departments/operations include but not limited to Business Development, B2B Sales, Contact Centre (Inbound & Outbound), Medical Billing/Insurance, On-screen CSR, Data Management, Inventory, Purchase, Delivery, Regulatory, Human Resources & Organizational Development, and Marketing & Communications, primarily for CPCG - Collaborative Patient/People Care Group (BPO-USA) and ZUE Pvt. Ltd., a USA (Washington DC) based BPO (Business Process Outsourcing/Offshoring).

3H Global Solutions & Services, your premier partner in Business Process Outsourcing/Offshoring (BPO), Business Process Management (BPM), Digital Customer Experience (CX), and Virtual Assistant Services. With a dedicated focus on enhancing customer satisfaction, we offer end-to-end Customer Life Cycle management and innovative data-driven digital solutions. Serving a diverse clientele of over 5000+ customers, our team of 170+ employees operate from 14 delivery centers across Asia, Europe, and North America, spanning 6 countries.

As head of two critical departments, I was Leading and Managing Patient Access Department (Contact Centers, Information Services, Referral Offices and Operator Services) and Health Information Management Services (Coding, Indexing, Cancer Registry, Analysis, Transcriptions, Health Records Management Delivery, Electronic Health Records via Document Imaging) Department. My current responsibilities are to Lead & Manage the Operations & Projects of two departments with more than 12 Sub-Units. Ensuring smooth Operations, efficient Service Delivery, excellent Service Quality, intelligent Workforce Management, useful Management of Information Systems, timely Training & Development as per Training Need Analysis along with meeting all SLAs and KPIs set and agreed for each team.Also responsible for all financial affairs of all these departments including preparing & managing all budgets. Helping our clinical/medical care provider Teams in Appointment Management, Patient Care & Experience, Customer Services, Project Management, Process/System Automations, Project Financials and complete Project Deployment including all New Patient Access Projects like Covid Helpline, Vaccination Hotline, Tele-ICU Consult, Tele-Clinics, Electronic Health Records (EHR), Patient Referral Services etc.

Revamping & Developing the Call Center with New Customer Services Division with in Marketing & Communications Department at The Aga Khan University Hospitals. Successfully completed the projects to build a new Physical & Technical Infrastructure for AKUH Call Center for all specialized areas like Consulting Clinics, Radiology/Clinical Imaging & Secondary Hospitals etc.As Manager Call Center, Information Services & Referral Offices, working very closely with all Departments, Service Lines & Senior Leadership for better Customer/Patient Experience at AKUH.Also involved in multiple new projects and developing new Processes & Performance Management System/KPIs after consulting with all relevant stake holders.Also responsible for all financial affairs of all these domains including preparing & managing all budgets. Helping our Service Line Teams in Appointment Management, Patient Care & Experience, Customer Services, Project Management, Project Financials and complete Project Deployment including all New Patient Access Projects like Covid Helpline, Vaccination Hotline, Tele-ICU Consult, Tele-Clinics, AKUH Information Email etc.

Working as Head of Contact Centers, Information Services & Referral Offices under Marketing & Communications Department. Leading the Contact Center Operations, Service Quality, WFM/MIS & Training along with Information Desks of Aga Khan Hospital. My current responsibilities are to Lead & Manage the Teams of different sub-departments including Service Delivery, Service Quality, WFM/MIS, Information Desks and Training & Development. Directly supporting Core Marketing and Marketing Research functions in Marketing & Communication.Also responsible for all financial affairs of all these domains including preparing & managing all budgets. Helping our Service Line Teams in Appointment Management, Patient Care, Customer Services, Project Management, Project Financials and complete Project Deployment including New Call Center Project.

Managing the whole Business Unit of Customer Services Department as HoD which includes Call Center Operations, Service Quality, Training & Development, Workforce Management (WFM), Management Information System (MIS) for both Pakistan and UAE.Current campaigns are McDonald's Pakistan, McDonald's UAE, AC Nielsen UAE, Colgate Palmolive, Unilever Pakistan, Toyota Indus Motors, Interwood, California Pizza & OPTP.

Looking after the whole Operations of Customer Services (Contact Centers). Currently for McDonalds Pakistan, Colgate Pamolive, Black Berry, Mobotop, IBP, Express News etc.

Used to Manage the Contact Center Operations of Mobilink Jazz at Karachi (Operations with more than 500 CSRs at Contact Center)

Event Planning, Event Management, Direction of Videos & Photography etc.