- Oversee daily operations for Project and Operations teams, ensuring projects run smoothly and the network consistently meets quality service standards.- Support strategic planning and implementation of Abhinawa’s growth initiatives, analyzing market trends and competition to adapt business strategies effectively.- Plan and supervise Abhinawa’s major projects, ensuring they are completed on time, within budget, and to specified requirements.- Build and maintain strong relationships with key clients, addressing high-level escalations and ensuring customer satisfaction.- Identify and implement innovative technologies and processes to boost efficiency and service quality.- Prepare performance reports and analyses for stakeholders, providing data-driven insights to inform better decision-making.- Facilitate effective communication channels among project teams, stakeholders, and management, delivering regular updates and promptly addressing any issues.

Lead projects from requirements definition through deployment, identifying schedules, scopes, and project implementation plans, including risk mitigation. Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure the project team adheres to project requirements. Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes.- Developed detailed project plans, timelines, and schedules for all Abhinawa projects, ensuring timely completion while meeting quality standards and compliance with Abhinawa’s regulations and client expectations.- Proactively identified potential project risks and implemented strategies to mitigate or avoid them, keeping projects on track despite challenges.- Led and coordinated efforts with the project team, including engineers, technicians, and other stakeholders, ensuring clear communication and effective collaboration.- Maintained regular communication with stakeholders, including clients, vendors, and senior management, to update them on project progress and address any issues promptly.- Conducted post-project evaluations to assess project success, identify areas for improvement, and document lessons learned for future projects.

Take care of every aspect of a network’s security. They identify and address the security gaps in a network. They also create policies to defend network infrastructure in case of a cyberattack and are responsible for quick disaster recovery.1. Designed, implemented, and maintained network security solution to protect the Abhinawa’s infrastructure from cyber threats and attacks also developed and implemented incident response plans, and lead efforts to respond to and recover from security breaches or cyberattacks.2. Configured, managed, and monitored firewalls, intrusion detection/prevention systems (IDS/IPS), and other security devices to ensure network security and continuously monitored network traffic for suspicious activity, analyzed security incidents, and generated reports for management and compliance purposes.3. Ensured the network security infrastructure complied with relevant laws, regulations, and standards (such as GDPR, HIPAA, PCI-DSS) and optimized the performance of security systems to ensure they operated efficiently without negatively impacting network performance.

- Monitored and maintained the performance of the Abhinawa network infrastructure, including routers, switches, servers, and other devices, utilizing advanced network management tools to ensure optimal performance.- Diagnosed and resolved network issues by coordinating with field technicians, engineers, and vendors, enabling quick restoration of services and minimizing downtime.- Responded promptly to network incidents, from outages to security breaches, adhering to established protocols and procedures, and investigated alerts to identify root causes and resolve them effectively.- Ensured network operations adhered to industry standards, regulatory requirements, and Abhinawa’s internal policies, including security and privacy guidelines.- Identified and implemented process improvements to enhance operational efficiency, leveraging automation and optimization techniques.- Provided 24/7 support through shift-based work, including nights, weekends, and holidays, to maintain uninterrupted network service.

- Installed and configured network equipment such as routers, switches, and other hardware at client or Abhinawa’s sites to ensure optimal network performance also did a regular maintenance, firmware updates, and upgrades on network equipment to keep the network infrastructure up-to-date and secure.- Provided on-site support to Abhinawa’s clients, addressed their network-related concerns, answered technical questions, and provided training on network equipment as needed.- Ensured that all network installations and operations complied with industry standards, regulations, and Abhinawa’s policies.- Managed and tracked network equipment inventory, ensuring that all necessary tools and components were available for installations and repairs

1. Troubleshoot and Maintaining interconnections, servers and network2. Mounting and installing router, switch, servers

-Respond and Handle complaints by trouble ticket and email.-Diagnose and resolve a technical issue-Interact with customers to get information and solve the problem.-Report major issues to the leader for escalation.