M B Email & Phone Number

Tokyo, Jp

Responsibilities:• Worked in customer critical projects in crunched timelines and delivered the projects with 0 defects to production.• Served as the Quality Team Lead of the project. Involved in training the new resources in the team with respect to the specific subject areas.• Served as a Technical Team Lead for CRM Design & Development Team mentoring new people and organizing project discussions to provide the team with a vision of the project objectives and to facilitate problem solving.• Familiarized the team with the customer needs, specifications, design targets, and the development to ensure that the projects are delivered with high quality and without delivery slippage.• Managed Design and Delivery of CRM systems to BT/AMDOCS.• Client interaction to discuss and understand the project requirements.• Design, Coding and implementation of business requirements. • Involved in designing and developing the functionality and features using Salesforce, C++, Unix shell scripting and Informix 4gl. • Involved in the code and requirement reviews of work products developed by team members. • Database Enhancements for new customers and departments/divisions. • Writing stored procedures in SQL Server and integrated into the application to access the data from databases and store the customer's call details into database.

Tokyo, Jp

Tokyo, Jp

Tokyo, Jp

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.• Sound experience in integration of Salesforce.com applications with external systems using SOAP and REST Web Services.

Tokyo, Jp

• Performed the roles of Salesforce.com Administrator and Developer in the organization.• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.• Created and deployed Several Reports using salesforce.com platform.• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.• Developed and deployed workflows and approval processes for opportunities and products/ assets management.• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.• Expertise in developing SOAP and REST apex web services classes and tested using tools like SOAPUI and Workbench. • Implemented Sales cloud and Service cloud in incorporating the enhanced features require to streamline the business Process. • Developed UI using CSS, HTML tags, Visual Force components and used JavaScript Angular, NodeJS for front-end validation.