Mary Balogun Email & Phone Number

London Area, United Kingdom

In this role, I have been at the forefront of delivering a state-of-the-art e-commerce platform that has transformed key business processes and significantly enhanced both operational efficiency and customer satisfaction. My role has focused on bridging the gap between stakeholders and technical teams, ensuring the alignment of business objectives with technological solutions.A key achievement has been reducing order processing time by 10% and labour costs by 5%. I accomplished this by thoroughly analyzing the client’s order fulfillment process and identifying automation opportunities, which I mapped out using AS-IS and TO-BE process models. Additionally, I improved inventory management efficiency by 15% through the design and implementation of an automated restocking alert system, helping to minimize stockouts and inventory holding costs.User adoption was crucial for the success of the platform, and I ensured 100% user adoption within the first month by conducting detailed training sessions and creating intuitive documentation, including wireframes, prototypes, and mock-ups. Managing over 200 user stories in Jira, I collaborated closely with the development team to deliver a robust and scalable solution on time and within budget.I also took the lead in user acceptance testing (UAT), where I executed over 100 test cases, reducing post-production defects by 8%. My work empowered data-driven decision-making through the implementation of key performance indicators (KPIs) in the platform's analytics dashboards, and I enhanced customer satisfaction by 7% with the introduction of a CRM module that enabled personalized customer interactions.

London Area, United Kingdom

Off the back of my Junior Business Analyst experience, I had the privilege of leading Agile teams in driving a major Business Transformation Initiative to success. I was deeply committed to fostering a culture of collaboration, continuous improvement, and self-empowerment within my teams. By coaching and mentoring cross-functional teams, I enabled them to reach new levels of performance, resulting in 100% on-time project delivery.One of my key contributions was increasing team autonomy by 15% by encouraging self-organization and effective decision-making. I facilitated open discussions that led to swift conflict resolution and a seamless flow of work. Additionally, I played a pivotal role in driving Agile transformation across teams, improving sprint velocity by 20% through dedicated coaching on Agile principles.My data-driven approach empowered teams to reduce sprint cycle time by 10%, leveraging Jira to uncover challenges and measure performance improvements. I took pride in facilitating Scrum events that not only increased velocity by 5% but also helped my teams maintain a 95% sprint completion rate by removing blockers and addressing impediments.Through my leadership, I ensured that Scrum principles were at the core of the team’s approach to delivery, promoting an environment where innovation, accountability, and high performance could thrive.

London Area, United Kingdom

In this role, I was entrusted with driving the successful delivery of critical programs by establishing and refining PMO processes to streamline operations and ensure project success. I took charge of developing robust frameworks that improved project planning and execution across multiple initiatives, ensuring alignment with strategic objectives and boosting on-time delivery rates by 10%.One of my proudest contributions was embedding a culture of continuous improvement. By acting as a Change ambassador, I actively sought opportunities to enhance governance frameworks, reducing project delays by 15%. I also played a key role in optimizing resource allocation and risk management, leading to a 20% reduction in project risks. My approach to financial oversight helped maintain budgetary control, minimizing variances and ensuring fiscal responsibility.Collaboration and communication were at the heart of my role. I facilitated essential project meetings, ensuring that stakeholders were informed, risks were mitigated, and projects adhered to high-quality standards. My efforts in driving adherence to planning standards and ensuring timely completion contributed to a 95% project success rate.

London Area, United Kingdom

I played a key role in ensuring the quality and success of a vital Social Care Quality Improvement Initiative, where I brought structure and accountability to a complex and high-stakes project. Managing the audit process for over 40 team managers and 18 officers, I ensured alignment with strategic objectives and timely completion of critical quality reviews. My focus on data accuracy was instrumental in identifying areas needing immediate intervention, specifically targeting cases rated as "Inadequate" or "Requires Improvement."By maintaining and refining data tracking systems, I enabled decision-makers to access up-to-date, accurate information, fostering quicker responses to issues. I also streamlined the PMO’s processes, ensuring projects stayed on track by monitoring progress and facilitating critical communications across teams. These efforts contributed to a significant improvement in service delivery, strengthening overall project outcomes.Beyond project tracking, I fostered a culture of collaboration by coordinating and leading essential project meetings, ensuring that everyone had clear action points, and aligning efforts toward continuous improvement.

Lagos State, Nigeria