Mikaela Barrow Email & Phone Number

Toronto, Ontario, Canada

• Providing administrative support to the court, including obtaining documentation filed in the court room or virtual hearing room (e.g. factums, copies of exhibits) processing same through the recording/file management.
• Liaising with judiciary, trial coordinator, clients, counsel, and appropriate parties in person, online and by telephone to ensure timeliness and efficiency.
• Administering oaths, affirmations and cautions and swears in witnesses.
• Troubleshooting equipment to resolve operational and technical issues with in- court and office technology.
• Maintaining knowledge of Federal and Provincial legislation, policies and procedures with respect to court practice areas, Ministry standards to be able to serve a diverse range of clients and facilitate the.
• Ensuring all virtual and courtroom technology (remote appearance, court audio and video recording equipment is functional prior, during and after each recess.

Oshawa, Ontario, Canada

• Managing daily communications with customers by telephone, email, and internet chat.
• Maintaining and authenticating customer information in our database to ensure accuracy.
• Determining customer needs through effective probing questions and research.
• Documenting details of customer inquiries, concerns, suggestions, and complaints in customer relationship management system and database.
• Contacting internal and external departments to clarify and gather information to respond to customer inquiries.
• Contacting external parties to assist in providing information and gain clarification.

Toronto, Ontario, Canada

• Obtained client information by answering telephone calls; interviewing clients; verifying information.
• Determined eligibility by comparing client information to requirements.
• Informed clients by explaining procedures; answering questions; providing information.
• Contacted and communicated with customers via telephone and email to ensure all information and required documents pertaining to loan application was accurate.
• Contacted customers and existing clients to provide loan details and mandatory scripted loan closing instructions.
• Summarized and documented comments, inquiries, complaints, and actions taken in a customer relationship management system (Salesforce).

Oshawa, Ontario, Canada

• Interviewed walk-ins and clients to determine the appropriate course of action (request for internal review or appeal).
• Completed and filed a request for internal review and appeal application with Disability Adjudication Unit and Social Benefits Tribunal on behalf of walk-in or client.
• Summarized and documented contact information, client interviews, comments, inquiries, and actions taken in the Clinic Information Management System.
• Explained Provincial Offences processes and procedures to individual members of the public.
• Provided individual members of the public with summary legal information under Senior Paralegal’s supervision.
• Reviewed submissions and supportive evidence for application for ODSP Income Support.

Barbados

Paralegal

Associate Degree, Humanities/Humanistic Studies

Activities and Societies: Hockey, Literary and Debating Society, Earth Helpers and Duke of EdinburghUp and On

High School/Secondary Diplomas And Certificates

Activities and Societies: CadetsPossunt Quia Posse Videntur

Bachelor Of Arts - Ba, Public Administration