● Successfully supported JTI users including more than 400 office and about 700 Intune users for their IT issues ● Diagnosed Network & Infrastructure issues in JTI (More than 38 Offices) to provide a reliable connection for end-users● Conducted more than 30 training sessions and trained over 1000 employees, resulting in a 30% increase in adoption of cloud services and decreasing end-users IT issues by 40 %.● Deployed Zabbix Monitoring system with more than 1200 nodes to make sure all local & cloud services to help availability and troubleshooting ● Boosted the IT compliancy rate of JTI Iran (100%) and co-operate with JTI Global IT team for updating all applications and policies on our workstations (Office365, Windows updates, Bit locker, SCCM) to the latest version to make sure all computers are compliant● Streamlined IT Asset management in JTI by migrate over 2000 assets to a new application and cleansing the data ● Developed effective and productive online documentation to help employees overcome their IT issues.

● Demonstrated proficiency in creating and delivering solutions tied to business growth, organizational development, and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects, and teams in a range of IT environments.● Supervised server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups● Resolved over 500 IT issues for 120+ users and field forces, reducing downtime by 40% and improving productivity. ● Introduced new IT solutions such as Microsoft SCCM and VMware vSAN cluster, resulting in a 25% reduction in IT expenses.● Designed and implemented a scalable network infrastructure from scratch, reducing network downtime by 50% and enabling seamless communication between 120+ users and field forces.● Collaborated with 20+ vendors for licensing/maintenance agreements and covered IT-related issues.● Improved infrastructure and resources compliance rate by attending weekly meetings with Heineken global IT team.● Built a secure connection for more than 200 field force and home office users – VPN on Fortigate and Sophos firewalls with high-security policy.

● Enhanced company service quality, service automation, and performance up to 50 percent, executed service upgrades, and applied security patches.● Increased availability by finding network infrastructure issues and created a secure connection for connecting all provinces to the HQ office using UTM devices.● Replaced Servers with new generation devices and expanded virtualization platform to run and monitor more than 17 virtual machines● Implemented PRTG monitoring system with more than 50 network resources and 30 services, send availability & performance report to responsible team in region● Trained more than 130 employees across multiple departments on network operations including log-in procedures, business software, permissions, printing issues, security and use of software.

● performed and configured network infrastructure from scratch (Access, Distribute, and Core design for famous organization in Iran) ● installed, and maintained hardware equipment, including servers, routers, switches, and network appliances across Iran – More than 50 organization● Resolved internal and external customer network issues such as load balancing failover, routing, and firewalling issues. ● Familiar with Windows-based services include Active Directory, DHCP, DNS, GP, WSUS and SCCM

Designing, securing & implementing a wireless network Designing & implementing virtualization via VSphere Technology & VMwareESX on HP & Intel servers. Installing, configuring & maintaining Windows Server 2008 services includingActive Directory ,WSUS, GPOs, DNS, DHCP ,File server Deploying Antivirus server Transferring phone lines to other phases of project using VoIP technology. Implementing Wireless connectivity for different project location. Implementing IP Cameras using Solar and wireless connectivity