Matt Beard

Matt Beard Email and Phone Number

Product Support Manager @ Poly
Middleton, MA, US
Matt Beard's Location
Middleton, Massachusetts, United States, United States
Matt Beard's Contact Details

Matt Beard personal email

n/a
About Matt Beard

Avail is looking for an IT Documentation Specialist. This role is responsible for filling out Security Questionnaires and Risk Assessments in the medical industry. If this sounds like a position that fits your skillset, apply here:https://avail.io/position?gh_jid=4790575002About me:Over 20 years experience managing Tier 3 Escalations teams for VoIP and Video product lines. I am passionate about leading skilled support agents to deliver quality solutions to new and current customers. I enjoy working with a team of enthusiastic and motivated support agents that are focused on providing solutions that allow customers to be successful.

Matt Beard's Current Company Details
Poly

Poly

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Product Support Manager
Middleton, MA, US
Matt Beard Work Experience Details
  • Poly
    Product Support Manager
    Poly
    Middleton, Ma, Us
    View
  • Avail Medsystems
    Technical Support Manager
    Avail Medsystems Jun 2020 - Present
    Santa Clara, California, Us
    View
  • Poly
    Product Support Manager
    Poly Mar 2019 - Present
    Santa Cruz, California, Us
    View
  • Poly
    Product Support Manager
    Poly Aug 2000 - Apr 2020
    Santa Cruz, California, Us
    EXPERIENCE Product Support Manager 1/3/00 - PresentPolycom, Andover, MA • Manage Tier 3 Escalations Department, responsible for solving technical issues in North America/Latin America• Responsibilities included hiring, training, goal setting, performance evaluations, career development and compliance with personnel, company and financial regulations• Assist Channel Partners, Integrators and end users with technical challenges • Maintain Knowledge Base article output for known issues and solutions• Closed over 1000 escalated cases annually• Tightly integrated with Sales and Engineering organizations• Assisted with customer survey development, review and respond to customer responses.• Creative and innovative thinker, bringing energy, enthusiasm and a positive attitude to problem resolution. Always calm under pressure with superior decision-making abilities• Established Service Level Agreements with TAC and Engineering.• Develop call flow for new products and CRM database • Develop and report on customer service metrics to senior management• Create Technical Bulletins designed to answer Frequently Asked Questions and resolve issues
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  • Picturetel
    Mgr. Product Support
    Picturetel 1996 - 2004
    Us
    View

Matt Beard Skills

Product Support Testing Decision Making

Matt Beard Education Details

  • California Coast University
    California Coast University
    Bachelor Of Business Administration - Bba
  • Sylvania Technical School
    Sylvania Technical School
    Computer Electronics

Frequently Asked Questions about Matt Beard

What company does Matt Beard work for?

Matt Beard works for Poly

What is Matt Beard's role at the current company?

Matt Beard's current role is Product Support Manager.

What is Matt Beard's email address?

Matt Beard's email address is ma****@****com.com

What schools did Matt Beard attend?

Matt Beard attended California Coast University, Sylvania Technical School.

What skills is Matt Beard known for?

Matt Beard has skills like Product Support, Testing, Decision Making.

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