- Successfully identified and pursued new business opportunities, resulting in a 25% increase in annual revenue.- Developed and maintained strategic relationships with key clients, ensuring long-term partnerships and customer satisfaction.- Implemented data-driven decision-making processes to optimize business development initiatives and track performance metrics.- Negotiated and closed high-value deals, contributing significantly to the company’s bottom line.- Provided mentorship and training to junior sales team members, fostering a culture of continuous improvement and professional growth.

-Successfully managed high-volume inbound calls daily, consistently maintaining professionalism and efficiency in addressing customer inquiries and resolving issues.-Achieved exemplary performance metrics, including impressive call handling time, customer satisfaction scores, and resolution rates, demonstrating proficiency in managing large call volumes.-Communicated effectively with customers, ensuring clarity and understanding while delivering accurate information and solutions.-Demonstrated empathy and patience in every customer interaction, understanding their needs and concerns to provide personalized assistance and enhance their overall experience.-Exhibited resilience and professionalism in handling challenging situations, adeptly de-escalating conflicts and transforming negative experiences into positive outcomes.-Maintained up-to-date system knowledge, company policies, and trends to deliver informed assistance and support to customers.

- Played a pivotal role on the Earth and Climate Science and Mathematics department advisory committee, actively contributing to the recruitment and hiring process for professorial positions.-Conducted comprehensive interviews with prospective candidates, assessing their qualifications, teaching abilities, and alignment with departmental values and objectives.-Organized informal lunches with candidates to evaluate their interpersonal skills, collegiality, and fit within the departmental community.-Applied a structured assessment framework to evaluate candidates' personalities and teaching skills, ensuring thorough and objective evaluations.-Provided well-reasoned recommendations to the department based on thorough evaluations and considerations, resulting in successful candidate selections.-Collaborated closely with departmental stakeholders to gather feedback and insights, facilitating informed decision-making in the hiring process.-Contributed to the enhancement of departmental diversity and academic excellence by advocating for the recruitment of candidates from diverse backgrounds and with varied expertise.-Played a key role in shaping the future of the Earth and Climate Science and Mathematics department through the recruitment and hiring of exceptional faculty members.

- Conducted earth and climate science research as a highly skilled research assistant at Middlebury College, Middlebury, US.-Excelled in both wet lab and geochronology lab environments, showcasing expertise in utilizing a diverse range of laboratory equipment and techniques.-Played a pivotal role in data collection, analysis, and interpretation for various earth and climate science research projects, contributing significantly to scholarly publications and presentations as fourth author.-Applied sedimentological, geochemical, and isotopic analyses proficiently to investigate past climate conditions, geological processes, and environmental changes.-Collaborated seamlessly with faculty members, fellow researchers, and students to conceptualize and execute research endeavors, fostering a culture of interdisciplinary collaboration and knowledge exchange.-Demonstrated exceptional organizational and logistical prowess in overseeing laboratory resources, maintaining meticulous inventory records, and upholding rigorous safety standards.-Presented groundbreaking research findings with poise and conviction at numerous academic conferences, seminars, and departmental meetings, earning recognition for substantial contributions to the advancement of earth and climate science.-Served as a mentor and guide to undergraduate students, imparting invaluable knowledge in laboratory techniques, experimental methodologies, and data analysis strategies, nurturing their growth and success in the scientific realm.

-Demonstrated strong leadership as the Circulation Desk Supervisor at Davis Family Library in Middlebury, VT, USA, overseeing a team of 32 staff members and achieving an increase in daily operational efficiency, leading to improved customer satisfaction.-Successfully managed employee check-in procedures and meticulously orchestrated shift openings and closings, resulting in a 92% reduction in tardiness and a 100% decrease in operational downtime.-Proven track record of effective communication with library patrons in person and on call, promptly addressing phone inquiries, and providing directional assistance, resulting in overall visitor satisfaction.-Collaborated with team members to troubleshoot and resolve technical issues related to library equipment and systems, ensuring uninterrupted service for patrons.-Demonstrated a strong commitment to confidentiality, privacy, and the responsible handling of sensitive patron information.

- Demonstrated exceptional leadership and mentorship by serving as a Resident Assistant for first-year students for 3 years and upperclassmen for 2 years.- Acted as a resource for residents, addressing their concerns, offering guidance, and facilitating conflict resolution, resulting in an inclusive increase in resident satisfaction and well-being.-Played a pivotal role in emergency response and crisis management, including fires, resident mental health crisis, and conflict, demonstrating calm and effective leadership under pressure.-Acted as a liaison between residents and the university administration, advocating for their needs and ensuring effective communication and problem resolution.-Managed administrative responsibilities, including maintaining accurate records of incidents, interactions, and program participation, facilitating data-driven decisions for residence hall improvements.

- Served as an accomplished Physics Lab Teaching Assistant (TA) for courses on waves, thermodynamics, fluids and optics, demonstrating unparalleled expertise and dedication.-Provided exceptional guidance and support to students during laboratory sessions, ensuring comprehensive understanding and mastery of complex physics concepts.-Demonstrated proficiency in operating and troubleshooting laboratory equipment and apparatuses related to waves, thermodynamics, and energy experiments, ensuring smooth and efficient lab sessions.-Evaluated student performance and provided constructive feedback on laboratory reports, experiments, and conceptual understanding, driving continuous improvement and academic excellence.-Collaborated closely with course instructors to develop curriculum materials, assignments, and assessments aligned with course objectives and learning outcomes.

Managed raw data and analyzed optically stimulated luminescence (OSL) dating results to constrain timing of tectonic uplift in Addison County, VT, using MATLAB, and Excel. I worked in a controlled darkroom by extracting quartz grains from samples, and loading the quartz aliquots in OSL reader. Analyzed trace element concentrations in apatite crystals using LA-ICP-MS to assess samples and provide results for partner research labs