Provide effective IT support to 1200+ end users, manage iPads, field and resolve application, hardware, and software issues for end users in our ecosystem.Exceeded Zendesk benchmarks with an average first reply time of 23 minutes, resolution time of 61 minutes, 91% one-touch solution, and 100% satisfaction rate. Industry metrics show 25.6 hrs, 62%, and 96%Manage Mobile devices: successfully implement robust processes for device setup, app management, updates, and inventory management.Device imaging and renewal in 3-4 year cycles, ensuring the consistent functionality and performance of devices. Training and support on all systems.AV support for events. Printer management including large format printing.

BPI Certified. Developed strong leadership and problem-solving skills while overseeing a crew, managing projects, and resolving complex issues to ensure customer satisfaction. Leadership: Successfully oversaw crew and provided guidance in a team environment, demonstrating the ability to lead and collaborate effectively.Project Management: Conducted energy audits to provide detailed job proposals. Assessed required materials and utilized organizational skills and attention to detail to ensure seamless execution.