Matthew Bowles Email & Phone Number

Canada

Greater Toronto Area

Provide business advisory services to organizations in both private and public sectorPlan and execute business process assessments in order to identify business improvement opportunitiesDevelop strategic plans to implement improvements aligned to organizational goals and objectivesDesign detailed process and service measurement frameworks in order to manage continuos improvementFacilitate the development of business processes aligned to supporting technology and key business outcomesManage project activities and ensure engagements deliver value to client organizationsSupport business development by acting as a subject matter expert during development of new business opportunitiesParticipate in regional planning sessions targeting business growth, service development, employee development, and budgetary planningAct as a Career Mentor in order to manage the development and performance of Senior and Intermediate Consultants

Burlington, Ontario

Acts as the primary process advisor for Service Management initiativesDevelops and implements processes and procedures which align the clients’ needs to business practicesDevelops and implements policies which align the information technology division with business objectives at client sitesAdvises on appropriate management key performance indicators and reports for clientsAuthors key documents to enable the implementation of best practice processes for clientsIntegrates existing client processes to ensure work efficiencyAudits existing client processes to ensure currency and future viabilityPrepares and delivers presentations on IT Service Management best practices at conferences within North AmericaEnsures that strategic projects are delivered profitably and with positive customer resultsDeveloped and implemented business plans for the managed services division of Pink ElephantTracked profit and loss against business planManaged an operating budget of CDN $1.8 million dollarsNegotiated client contracts with values in excess of CDN $3.5 million dollarsDeveloped and implemented strategies on acquiring new businessManaged the implementation of IT Service Management best practices within the operations centreProvided leadership to a diverse team of Business Development Managers, Service Delivery Managers and Technical AnalystsManaged operations with an average annual return on sales of 25%Implemented and managed client service improvement initiativesAchieved and maintained above average customer results