Mackenzie Brand Email & Phone Number

Minneapolis, MN, US

• Key point of contact for clients, ensuring effective and transparent communication throughout the project lifecycle.
• Address customer inquiries, provide updates, and cultivate strong client relationships.
• Lead and oversee EDI implementation projects from initiation to completion.
• Collaborate with stakeholders to elicit, analyze, and document business requirements.
• Translate business needs into clear and comprehensive specifications and EDI solutions.
• Manage the setup… Show more

Minneapolis, Minnesota, United States

• Responsible for leading 250+ new project opportunities through warehouse automation onboarding, from close of sale to go live, including discovery, prescribe, configure and validation phases
• Efficiently monitored project requirements and timelines to schedule 2k+ go lives in a 24 month period
• Collaborate with Development, Product, Sales and Business Analyst teams to achieve key project milestones and resolve implementation roadblocks
• Improve customer relations through… Show more
• Improve customer relations through proactively prioritizing requirements and translating requests into project deliverables
• Demonstrate proficiency in service delivery while managing multiple projects

Greater Minneapolis-St. Paul Area

• Responsible for managing complete life cycle of SaaS projects from close of sale to closeof project, including planning, executing, and controlling projects to ensure objectives areachieved on time
• Developed project timelines and key milestones utilizing both agile and waterfallmethods, involving relevant stakeholders to ensure technical and resource feasibility
• Maintained and updated Salesforce and Confluence pages to provide most currentproject status to internal… Show more
• Maintained and updated Salesforce and Confluence pages to provide most currentproject status to internal stakeholders
• Reviewed and approved project resource’s billable time to ensure 90% of projects weredelivered under budget
• Managed technical resources to track and communicate project metrics and progress

Greater Minneapolis-St. Paul Area

• Utilized waterfall methodology to ensure timely and successful delivery of Digidecksolutions according to client specifications on 40+ concurrent implementations
• Responsible for full client relationship from close of sale, through entire SaaS projectlifecycle and after launch onto the Digideck platform
• Ensured customer adoption, satisfaction and ROI of the Digideck platform through routinemeetings, product updates and training sessions on over 200+ accounts
• … Show more
• Conducted kickoff calls and design sessions with appropriate stakeholders to defineclient objectives and develop project plans
• Organized and tracked all clients assets, including written content, design elements,photography, videos and other brand materials

Greater Minneapolis-St. Paul Area

- Sold a full menu of ticket products (full season memberships, groups, premium, partial packages)- Actively prospected and researched new sales leads- Generated new revenue opportunities with existing customers - Handled incoming sales calls from prospective clients for all ticket sales products- Provided excellent customer service and developed dynamic.

Greater Minneapolis-St. Paul Area

- Coordinated and implemented halftime acts, dance routines, skits, and other in-arena activities- Executed in-game promotions with complete accuracy for key corporate partners - Set-up and tore down arena and concourse level entertainment - Managed game day set-up including banners, props, halftime details, and giveaways - Assisted Live Programming &.

Roseville, MN

- Successfully demonstrated excellent customer service and anticipated guests’ needs - Ability to multi-task and consistently able to assist in any area of the restaurant- Handled on average $1,000 in sales cash and credit card transactions per shift - Effectively used time management to work efficiently under time constraints- Promoted to server within.

Greater Minneapolis-St. Paul Area

- Assisted Fan Services manager with various game day activities- Coordinated and managed Reading Tree events- Aided box office with ticket sales using Glitnir ticketing system- Provided quality customer service to fans- Controlled the in-flow and out-flow of fans at the front gate- Assist with external mascot events within the Twin Cities area