- Leading Chippin Development Team as a servant leader (Mobile Developers, BE Developers, Business Analysts)- Conducting Sprint planning, prioritization and outcomes management to achieve business goals- Addressing business demand by capturing high level technology requirements with a holistic view of business priorities and IT capabilities - Coordinating and planning third party integrations- Coordinated with cross-functional teams, outsourcing partners, and software vendors to deliver projects on time and within budget - To increase the efficiency of software development processes and reduce costs- Collaborating with stakeholders to develop and implement strategies for application development that align with business goals- Regularly updating stakeholders, including executives, Product Owners, and other relevant parties; on the progress, challenges, and outcomes of application development projects - Ensuring compliance with relevant regulations, standards and policies related to application development, such as data privacy laws and industry standards

- Acting as the primary connection between IT Teams and the Business Units (6 Countries & 16 Branches)- Driving solutions to improve the customer experience and level of service with Design Thinking approach.- Addressing business demand by capturing high level technology requirements with a holistic view of business priorities and IT capabilities- Redesigning company applications with a Human Centric approach for increase Customer Experience and usage- Developing and enhancing relationships with key business stakeholders and/or business liaisons, actively manage their expectations&monitor satisfaction levels- Ensuring high level technology impact analysis is provided to business, manage and collaborate with IT teams- Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval- Ensure all business end-user requirements for all IT services are documented through Service Level Agreements (SLAs)- Project Management- Product Owner

- Managed the procurement activities - Organized and Managed tender processes- Vendor Management- Managed the outsource operations - Managed all contracts (Customers & Suppliers)- Coordinated with Law firm

- Coordinated and worked with all stakeholder for company budget - Controlled monthly revenue and cost according to the budget- Managed Cash flow and collection- Calculated all services fee with related department- Offer management- Contract management- Prepared monthly customers’ service reports- Prepared monthly customers’ services reports - Calculated projects budget- Prepared monthly reports- Coordinated all financial issues with Doğuş Otomotiv Finance Department- Managed reselling operations (Microsoft, Oracle, eBA)- Coordinated administrative operations

- E-Services design ( E-Invoice, E-Ledger, E- Archive,) - Managing Private Integrator Formal application process- GİB (Presidency of Revenue Administration) Compliance management- TÜBİTAK (The Scientific and Technological Research Council of Turkey) Electronic Signature -- Compliance management- Follow to official statement by GİB- Doğuş Group e-Services’ coordination - Customer Relation management- Project management- Business analysis - Testing of implemented software system and approving for production- Managing Vendors and Business Partner relations- Market and competitor analysis- Pricing policy management and analysis- Follow up market for pricing lines- Contract management- Business Reports management- Training to users for e-bussines model and implemented system - Managing all e-Services’ operations

System and business developmentBusiness analysis & Process improvementProject managementRequirement managementBudgeting and cost managementVendor managementWorking with business partner and development vendors in the phases of the projectsInfrastructure managementIT compliance managementNew technologies implementation

Service Design with Design Thinking approach ( Service Contract was my own product design )Managing product approval processDefining Service Management business needs Preparing of defined bussines software needs and coordinating System Development DepartmentTraining to Disturibitors’ and Dealers’ users for bussines model and productVisiting customers and giving information about brand and productManaging authorized services relations Pricing policy management and analysis Pricing of vehicles & services requested by the customerMain and individual contract managementApproving services’ invoicesPreparing department reportsManaging all operations

Operation and Customer Relation Ass.Manager Defining Factoring business needs Managing product approval process Preparing of defined bussines software needs and coordinating system development department Coordinating related departments in project period Approving analysis document which prepared by System Development Department Testing of implemented software system and approving for production Designing of dealer web applications Preparing and updating of user manuel for implemented applications Preparing department reports Training of internal users for bussines model and implemented system Training to Disturibitors’ and Dealers’ users for bussines model and implemented system Preparing personnel job description Managing all factoring operations Product Development Ass. Manager New product desing for Automative credit market Adapting VWFSAG’s credit products to Turkish market Analysing and defining systems needs of products developed System Development Ass. Manager Supporting the definition of business software needs Analysing user requests Making project plans for approved software Optimising business requests and change requests Managing vendors for development projects Users' trainings

Key Account Manager Portfolio management Analysing customer needs Serving private mobility solutions to customers Visiting customers and giving information about brands and fleet rental service Following up fleet market and productsSales Support & Pricing Supervisor Pricing policy management and analysis Pricing of vehicles requested by the customer Coordinating with Doğuş Oto Değerlendirme for residual value Follow up market for pricing lines Campaign management Sales Support Responsibilities : Installment plan management Main and individual contract management Reporting management (Sales and Marketing department) Risk and collections management Training of sales productsSystem Support Responsibilities : System analysis Testing new implemantation Definition of system problems and working to find solutions Optimising and improving existing software applications Coordinating software request with System Development DepartmentProjects : Fleetnet handbook project YTL currency transition project Risk Management application for fleet system Disaster Center project IAS (International Account System) project Online Dealer Services project Recalculation project

Application/Contract Handling, Customer/Dealer Relations Supervisor Contact with authorized dealers for credit applications Checking credit application and documents Informing dealer for missing and incorrect items Conducting Credit Bureau and Black List investigations Credit Transfer and Collection Responsibilities: Credit Transfer Checking original credit documents Controlling and following up insurance information Collection follow upSystem Support Responsibilities : Definition of system problems and working to find solutions Optimising and improving existing software applications Testing new implementation