Michael Casella Email & Phone Number

Jacksonville, Fl

Responsibilities:During my tenure, I delivered exceptional customer service by assisting patrons in locating and selecting merchandise at the University of North Florida Bookstore. I facilitated a positive shopping experience through effective teamwork and by maintaining a well-organized sales floor. I enhanced product visibility and accessibility by diligently restocking shelves and arranging merchandise. As a Sales Team Associate, I provided informed recommendations and support to customers, helping them make educated purchase decisions. I handled customer inquiries and resolved issues promptly and courteously. Additionally, I contributed to inventory management by receiving, sorting, and processing new merchandise.Key Deliverables:* Boosted rental textbook sales by 15% through proactive promotion of rental and digital options.* Improved customer satisfaction by providing knowledgeable assistance with course material selections.* Streamlined inventory processes, ensuring timely availability of stock and accurate merchandise displays.

Jacksonville, Florida, United States

Major Responsibilities:As a Grocery Associate, I prioritized cleanliness and safety by keeping aisles clear of hazards, contributing to a secure shopping environment. Also, I ensured seamless grocery operations by meticulously stocking shelves and maintaining optimal shelf presentation. While at Walmart, I strived to enhance customer satisfaction through prompt and courteous service, assisting with product location and addressing inquiries. Key Deliverables:* Facilitated a customer-friendly atmosphere by swiftly responding to customer needs and maintaining organized product displays.* Supported sales initiatives by participating in the setup of attention-grabbing promotional displays, leading to increased customer engagement.* Adapted quickly to new tasks and responsibilities, showcasing flexibility and a commitment to personal growth and team success.* Applied strong interpersonal skills daily to enhance customer interactions and provide a positive shopping experience.

Jacksonville, Fl

Major Responsibilities:As a seasoned Grocery Associate, I have expertise in inventory management, ensuring accuracy and efficiency in stock levels and product placement. With extensive experience in planogram execution, for optimizing retail space and enhancing product presentation. Also, I facilitated customer interactions by providing knowledgeable assistance and resolving inquiries, contributing to a superior shopping experience. I am highly skilled in reset projects and able to comprehend aligning products with marketing strategies to stimulate sales. Additionally, I maintained store standards by organizing shelves and adhering to health and safety protocols, ensuring a clean and welcoming environment for patrons.Key Deliverables:* Improved product accessibility and visibility, resulting in a noticeable increase in sales for key items.* Collaborated with team members to rectify inventory discrepancies and prevent stockouts.* Received commendation for exceptional customer service, fostering loyalty and repeat business.* Adapted quickly to new store layouts and product ranges, demonstrating versatility and a capacity for rapid learning. * Contributed innovative ideas for store improvements, recognized by management for proactive engagement.

Jacksonville, Florida, United States

Bachelor Of Business Administration - Bba, Business Administration And Management, General

President's List 2018 Academic Achievement Award, 3.6 G.P.A Relevant coursework: Organizational Behavior, Business Ethics, Principles.

Associate Of Arts (A.A.), Business

Relevant coursework: Human Relations, Principles of Economics I (Macro),Principles of Economics II (Micro), Fundamentals of Public.