Michael Chen Email & Phone Number

Seattle, WA, US

London, GB

• Developed people systems product roadmap for a national bank with over 50,000 employees to align with HR team goals.
• Facilitated weekly sessions with HR stakeholders to understand business priorities, present existing and new release features for review, define timeline for HRIS projects, and work with change management to.
• Managed delivery of mid-year and annual programs in Workday across Benefits, Compensation, and Talent/Performance.
• Built out advanced and matrix reports across different business functions and enabled dashboard analytics; leverage Workday Studio to create BIRT templates for merit, employee reference letters, and other.
• Managed three system analysts to complete tier 2 and 3 service requests for operational issues and enhancement requests; leveraged case management tools (ServiceNow/Zendesk) to track and report on issue and project.
• Completed Workday HCM configuration updates and data conversion activities for a merger between 2 telecommunication corporations to move 40,000 employees from PeopleSoft; led testing activities and directed 6 reports.

Armonk, New York, NY, US

- Manage Workday post-production system support for over 10 clients to resolve incidents and enhancement requests across business process updates, security configuration changes, dashboard reporting, data conversion, and module-specific configuration.- Identify customer pain points for additional service opportunities by presenting solutions and team.

San Francisco, CA, US

Worldwide, OO

Worldwide, OO

- Architected the Workday Timekeeping solution for a private higher education client with 9,000 employees and over 10 unions; designed future state business processes, security roles, and T&A configuration with a focus on ESS & MSS. - Worked with the project manager to identify and map out key deliverables and activities on the T&A workstream project.

Worldwide, OO

- Implemented Workday Absence Management for a global bio-pharmaceutical firm with over 120,000 employees; managed all activities within the product work stream and successfully completed three implementation phases covering more than 30 countries.- Led design sessions with international stakeholders to gather detailed business requirements.- Utilized.

Dublin 2, IE

- Developed post go-live Workday enhancements to automate processes and support the Workday Payroll implementation for one of the largest pharmacy benefit management organization in the United States.- Identified areas of improvement and presented potential solutions to reduce ongoing maintenance efforts; resolved absence accrual miscalculations and.

Dublin 2, IE

- Executed a Workday Absence implementation for a biopharmaceutical company with over 25,000 employees in 40+ countries. - Re-engineered and harmonized business processes to adhere to a global standard and minimize local country variations.- Configured more than 300 time off and leave plans and developed alternative solutions for complicated business.

Dublin 2, IE

- Delivered more than 35% of the work products for the functional business architecture used to define a two year road map to drive top-line growth for a national financial services client.- Interviewed business stakeholders to identify existing gaps and pain points across 200 business capabilities. Documented gaps and quantified them to create a formula.

Dublin 2, IE

- Completed an Agile systems implementation to modernize four major public benefits programs used by 400,000 state recipients.- Facilitated Agile Scrum Ceremonies with a team of seven developers, testers, and business SMEs to determine scope and priorities during Sprint Planning, gather daily status of user stories, and review lessons learned and best.

Dallas, TX, US

- Collaborated with senior business managers to improve project delivery times; identified primary and secondary root causes for delays in over 250 projects.- Compiled project process compliance reports on 61 projects for a study by software quality assurance audit partners.- Communicated and managed recognition of 46 projects with perfect audit scores to.

San Jose, CA, US

- Received the "Power Seller" status through high volume of sales and excellent feedback rating.- Drop shipped products from China to meet a global demand.- Designed and customized an eBay store to earn customer loyalty by delivering a satisfying customer experience.- Utilized a selling tool to automate processes to maintain focus on business strategy..