Michael Chen Email & Phone Number

Seattle, Wa, Us

London, Gb

• Developed people systems product roadmap for a national bank with over 50,000 employees to align with HR team goals.• Facilitated weekly sessions with HR stakeholders to understand business priorities, present existing and new release features for review, define timeline for HRIS projects, and work with change management to communicate updates to impacted teams.• Managed delivery of mid-year and annual programs in Workday across Benefits, Compensation, and Talent/Performance. • Built out advanced and matrix reports across different business functions and enabled dashboard analytics; leverage Workday Studio to create BIRT templates for merit, employee reference letters, and other business-related layouts.• Managed three system analysts to complete tier 2 and 3 service requests for operational issues and enhancement requests; leveraged case management tools (ServiceNow/Zendesk) to track and report on issue and project statuses to management.• Completed Workday HCM configuration updates and data conversion activities for a merger between 2 telecommunication corporations to move 40,000 employees from PeopleSoft; led testing activities and directed 6 reports to complete deliverables.

Armonk, New York, Ny, Us

- Manage Workday post-production system support for over 10 clients to resolve incidents and enhancement requests across business process updates, security configuration changes, dashboard reporting, data conversion, and module-specific configuration.- Identify customer pain points for additional service opportunities by presenting solutions and team capabilities. - Lead phase X enhancement projects (new feature roll-outs, mergers and acquisitions, etc.); work with stakeholders to develop project plan, manage resource availability, and execute work per defined scope and timeline.- Manage team of 3 to prioritize and assign ticket requests and ensured issues were resolved per SLA; provided guidance on ticket resolution and reviewed solutions to confirm configuration is cohesive and cross functional impacts were assessed.

San Francisco, Ca, Us

Worldwide, Oo

Worldwide, Oo

- Architected the Workday Timekeeping solution for a private higher education client with 9,000 employees and over 10 unions; designed future state business processes, security roles, and T&A configuration with a focus on ESS & MSS. - Worked with the project manager to identify and map out key deliverables and activities on the T&A workstream project plan.- Collaborated with the business Payroll team to understand requirements and correctly map payroll earnings.- Guided business stakeholders through P1 testing to ensure requirements and configuration matched university policies.- Mentored off-shore resources to enable them to support configuration and testing throughout project.

Worldwide, Oo

- Implemented Workday Absence Management for a global bio-pharmaceutical firm with over 120,000 employees; managed all activities within the product work stream and successfully completed three implementation phases covering more than 30 countries.- Led design sessions with international stakeholders to gather detailed business requirements.- Utilized ServiceNow to manage and resolve defects from system testing as well as escalating risks and issues to the appropriate stakeholders.- Collaborated with the client conversion team to complete EIB loads for time off and leave data.- Reviewed time off and leave domain and business process security configuration and applied required updates for each Workday release.- Created knowledge artifacts and provided expert advice during sales orals as a Workday Absence Product Lead; supervised activities to improve knowledge among 50+ Absence certified practitioners across the globe.

Dublin 2, Ie

- Developed post go-live Workday enhancements to automate processes and support the Workday Payroll implementation for one of the largest pharmacy benefit management organization in the United States.- Identified areas of improvement and presented potential solutions to reduce ongoing maintenance efforts; resolved absence accrual miscalculations and consolidated time off plans which minimized manual adjustments by 20%.- Collaborated with global stakeholders and configured time off plans for 10 European countries to enable Workday Absence Management for international employees.- Utilized Workday Report Builder to create custom reports for automated alerts and compliance reporting.- Created and executed project plans for enhancement initiatives and reported weekly status to the HRIS Director.

Dublin 2, Ie

- Executed a Workday Absence implementation for a biopharmaceutical company with over 25,000 employees in 40+ countries. - Re-engineered and harmonized business processes to adhere to a global standard and minimize local country variations.- Configured more than 300 time off and leave plans and developed alternative solutions for complicated business requirements. - Mentored three off-shore resources on system configuration and testing best practices to enable the team to complete their tasks.- Led the testing workshop for 21 EMEA countries to educate over 40 HR professionals on system functionality, explain business process flows, and guide them through the testing process.

Dublin 2, Ie

- Delivered more than 35% of the work products for the functional business architecture used to define a two year road map to drive top-line growth for a national financial services client.- Interviewed business stakeholders to identify existing gaps and pain points across 200 business capabilities. Documented gaps and quantified them to create a formula used to rank and prioritize business capabilities.- Utilized the Accenture Knowledge Exchange, subject matter experts, and industry research to define high level target state recommendations for prioritized capabilities based on leading practices in the industry.

Dublin 2, Ie

- Completed an Agile systems implementation to modernize four major public benefits programs used by 400,000 state recipients.- Facilitated Agile Scrum Ceremonies with a team of seven developers, testers, and business SMEs to determine scope and priorities during Sprint Planning, gather daily status of user stories, and review lessons learned and best practices at the end of each Sprint.- Led meetings with the business product owner and SMEs to break down over 300 user stories and identify acceptance criteria.- Collaborated with business partners during future release planning meetings to determine scope for the project’s second phase and to align upcoming functionality with existing requirements to reduce duplicated efforts.

Dallas, Tx, Us

- Collaborated with senior business managers to improve project delivery times; identified primary and secondary root causes for delays in over 250 projects.- Compiled project process compliance reports on 61 projects for a study by software quality assurance audit partners.- Communicated and managed recognition of 46 projects with perfect audit scores to the organization.- Peer reviewed monthly executive metric reports and validated their accuracy; resolved several formula errors to compute correct data.- Analyzed applications budget report using Pivot tables to find why multiple applications were under budgeted.- Identified project budget variance root causes and worked with financial subject matter expert to coach six project managers on how to avoid future variances.

San Jose, Ca, Us

- Received the "Power Seller" status through high volume of sales and excellent feedback rating.- Drop shipped products from China to meet a global demand.- Designed and customized an eBay store to earn customer loyalty by delivering a satisfying customer experience.- Utilized a selling tool to automate processes to maintain focus on business strategy.- Communicated with manufacturers to guarantee timely end to end delivery of products.