2002-2005 - Technical Support Representative• Answered/Resolved customer support questions2005-2008 - Product Support/Marketing• Tested computer upgrade performance• Wrote and laid out product manuals• Created third-party product pages for the Web site• Designed and created Macintosh desktop icons for entire product line• Reorganized and curated Software Bundle included with all Storage Solutions• Represented company at trade shows, including giving short presentations.2008-2014 - Marketing/Video Production• Performed, filmed, voiced, and edited our Hardware Installation videos.• Was instrumental in establishing company Blog.• Continued designing icons for new storage products, as well as other software products.• Continued curating Software Bundle• Wrote regular "How-To" articles• Helped produce company podcast• Assisted in filming/production of promotional videos.• Produced video signage for trade shows.• Developed and maintained archival system for completed videos.• Set up compression settings for Web videos and converted entire library• Performed system maintenance/repair for office.2014-2024 - Video Production• Performed, filmed, voiced, and edited our Hardware Installation videos.• Performed, recorded, voiced, and edited our Software Installation and Setup videos• Shot and edited social videos for the company.• Shot and edited short product promotional videos.• Did voiceover spots for sponsored podcasts• Maintained archival system for completed videos.• Performed system maintenance/repair for studio computers.• Performed maintenance and updates for studio equipment.