Melanie Corwin, Mph Email & Phone Number

Atlanta, Georgia, United States

- Oversee product development and implementation for Salesforce CRM & Genesys Contact Center- Led the enterprise roll out of the 988 Unified Platform to the 988 chat/text network. Migrating 4k users across 76 centers, network-wide adoption of the UP increased answer rates and decreased average speed of answer. - Facilitate cross-functional alignment on product priorities among partners within engineering, design, data, marketing, clinical and operations.- Partner with UX researchers to create reliable, consistent methods for gathering user insight on features and enhancements prior to development, ensuring product decisions are informed by user needs. - Advocate for user needs through deep empathy and understanding, improving engagement and shaping the product vision for success.- Prioritize updates and enhancements and manage release timelines in collaboration with stakeholders Identify and prioritize product enhancements to deliver value to help seekers, help-providers, and center administrators. From my performance review: “I can trust that if I ask Mel for something, she will deliver it”“People love working with and highly respect Melanie! And she does likewise with everyone she works with, regardless of level and role. Everyone feels comfortable, valued and warm towards her. Great cultural add to the team.”

Atlanta, Georgia, United States

Remote

via We Are Rosie- Conducted data analysis to pinpoint areas of underperformance within the program and presented strategic recommendations to departmental leadership.- Implemented data management best practices to ensure accurate and reliable reporting of progress and performance- Developed and launched new tools and processes to streamline data entry and improve data quality- Created and maintained custom dashboards and reporting to provide insights into product performance and inform decision-making- Led the end-to-end design, development, and implementation of a new intake form and process, resulting in an optimized user experience and increased efficiency in fulfillment

Atlanta, Georgia, United States

Managed a portfolio of business operations projects to improve quality and scale the crisis services program. Key contributions include:- Collaborated with the executive team to establish and measure departmental KPIs- Partnered with leadership to develop and implement a comprehensive department strategy for FY22 and FY23, with a focus on increasing efficiency, improving client satisfaction, and developing innovative solutions to meet business needs- Successfully implemented Salesforce Lightning across 1500+ Crisis Services Staff and Volunteers, while maintaining 100% service uptime and no Volunteer attrition, leading to increased productivity, streamlined workflows, and improved data management- Increased case-based safety review rate from 55% to 89%, leading to improved crisis response and quality of care- Provided coaching and mentorship to associates, supervisors, and crisis workers to ensure high-quality service delivery, and supported the development of 12+ cross-departmental trainings, resulting in increased adoption of best practices- Managed and analyzed quarterly CSAT results and presented findings to leadership to inform data-driven decision-making and continuous improvement.- Presented at the American Association of Suicidality Conference 2021 on Building Scalable Case Evaluation systems within Crisis Services, sharing best practices and innovative approaches to crisis management.- Supported procurement and effectively managed vendor relationships between Crisis Services and the National Emergency Number Association ensuring alignment with organizational objectives.- Contributed to the development of the Mexico Crisis Services Twilio Platform, collaborating with cross-functional teams to identify business needs and develop solutions to improve crisis response- Maximized Lifeline shift scheduling by implementing low touch scheduling features and automation, leading to increased efficiency and reduced administrative burden on staff

New York, New York, United States

Responsible for monitoring and improving the quality of crisis conversations as well as develop, maintain, and standardize protocols across Crisis Services. Managed cross-programmatic data collection initiatives to improve Counselor performance and implement updated policies. Key contributions include:- Led the design and implementation of a data collection system to monitor and improve Counselor performance across programs- Implemented change management strategies to ensure successful adoption of updated policies and procedures- Developed and executed a FY20 and FY21 quality initiatives roadmap to drive program improvements- Maintained a clear and updated project timelines, outlining key decision points and goals- Facilitated meetings with project stakeholders and developed tools to orient them to the project and support their contributions- Assisted in strategic decision making during the digital expansion of services to 24/7 operations- Managed the development and implementation of new technology protocols to enhance program operations- Led the implementation of Supervisor onboarding materials to ensure a smooth transition and successful performance

Greater New York City Area

- Led the design and implementation of a data collection system to monitor Counselor performance- Developed and executed change management strategies to ensure successful adoption of updated policies- Scaled and monitored a safety-focused Case Review system to ensure high standards of performance and compliance.

New York, New York

- Utilized data analysis and visualization tools in R programming to track program performance and identify areas for improvement- Built and maintained relationships with external partners and funders to secure ongoing funding and support- Collaborated with internal teams to develop and deliver presentations and reports on program progress and impact- Conducted literature reviews- Wrote and submitted abstracts for conferences and poster presentations- Maintained IRB regulatory binder

Greater New York City Area

- Coordinated and contributed to 4 ongoing research projects, including development of conceptual frameworks, grant proposal preparation, and data analysis using R, SPM12, and SAS- Conducted fMRI pilot analysis, pre-processing of fMRI data, and developed training manuals for study participants- Analyzed the impact of parental contact with the criminal justice system on children's mental health outcomes, specifically conduct disorder, and prepared tables and methods sections for manuscript submissions- Performed exploratory analysis of mental health outcomes related to neighborhood safety and quality and prepared tables and methods sections for proposed manuscripts- Attended and participated in continuing education opportunities, such as the NIOSH World Trade Center conference and Grand Rounds with Dr. Matthew Nock to stay current in the field and review research and results.

Greater St. Louis Area

- Utilized REDCap for data management and organization, ensuring data accuracy and integrity- Conducted telephone interviews and surveys with participants, following up with them as needed- Maintained detailed records of eligible participants and interview data, ensuring compliance with study protocols and regulations- Contributed to study design providing support to principal investigator and research team.

Greater New York City Area

5 E. 98Th Street New York, Ny 10029

Greater New York City Area

Buffalo General Hospital

Master’S Degree, Public Health: Epidemiology And Biostatistics

Activities and Societies: Student Coordinating Council - Alumni Representative Public Mental Health Club - Secretary JED Foundation Mental.

Bachelor'S Degree, East Asian Studies With A Concentration In Mandarin, History Minor

Community Health And Preventive Medicine