Marlon Dean, Shrm-Cp Email & Phone Number

Dallas, Tx, Us

Plano, Texas, United States

Earning a promotion, I now serve as the Select Brands Market HR Manager for 11 states in the America's West Region. My territory and leadership scope has expanded, and I oversee full HR initiatives for 50 hotels. I collaborate with area directors, and onsite leadership to execute operational changes stemming from COVID-19. We are now working with a leaner staff, and I play an integral role in phasing our furloughed employees back to work. I've taken on the new challenge and am focused on uniting our locations and employees with our new safety policies and protocols while maintaining high morale and an enjoyable workplace.

I was unanimously appointed by executive leadership to step into the Market HR Manager role--a first for the company. I directed recruiting and manage HR for 20 Marriott hotels. In just three short months, I reduced the time-to-fill from 42 days down to 18 days. I connected with 35 local organizations and established a presence in the community for the Marriott brand. I hired 450 employees from my local partnerships, and I boosted our retention rate to 76% of new hires. Based on my stellar performance, The Association of Talent Development awarded me the Axis Award for Strategic Planning. The Vice President of Select Brands extended the Market HR Manager opportunity to 12 other markets nationwide. I played an integral role in setting the expectations and composing the job description for my counterparts.

I was promoted to lead a team of 25 and implement hiring strategies that reduced time-to-fill by 71% in 24 months by leveraging in-house support. I managed a $5M P&L and implemented cost-saving strategies to reduce overhead. I stepped in and quickly uncovered operational inefficiencies and provided solutions to realign the location with operational goals. I increased client retention by cross-training existing staff on administrative functions and guest relations.

Dallas/Fort Worth Area

I was promoted to lead a 30-person team and oversee guest experience for two departments—Housekeeping and Front Desk. Challenged with filling and training 30+ critical roles, I focused on exemplary guest care and prioritizing the customers' experience. I exceeded operational standards by bringing discipline and control to administrative processes.

Dallas/Fort Worth Area

I proactively took on this role to assist the current General Manager. I was leading a team of 18 in overseeing administrative operations, including booking, front office, housekeeping, and maintenance duties. The hotel was audited under my lead and scored 85% compliance, the 2nd highest score in 25 years. I wasn't familiar with the Residence Inn brand, but I leveraged my learning agility to quickly learn the new hotel's operations.

Miami/Fort Lauderdale Area

I was chosen as one of four hired candidates out of a pool of 50+ students. I was assigned to a blended property in Miami where I learned how to manage the property as both a Courtyard and full-service Marriott establishment. I fully immersed myself in understanding the operation's systems to achieve success during my time there. I was chosen to fly to Lubbock to share my knowledge on managing the establishment in multiple systems