Michael D. Email & Phone Number

Greenbelt, Maryland, Us

• Supporting cloud solutions for National Oceanic and Atmospheric Administration (NOAA), National Weather Service (NWS), and National Aeronautics and Space Administration (NASA).• Design, architect, and integrate cloud capabilities using best practices on FEDRAMP-certified leading cloud providers that include Azure, AWS, and GCP.• Evaluate and recommend best-fit, commercially-available, and FEDRAMP-compliant cloud services utilizing various cloud models (i.e., public, private, hybrid) to support the clients mission and specific business, technical, and security requirements.• Write Infrastructure as Code for uniform and automated deployment of resources in the cloud.• Build custom resources and automations using Python and Lambda.• Build advanced application foundations using CDK to generate IaC procedurally.• Build and deploy self evolving code using CDK and CI/CD Pipelines.• Design and build solutions for advanced monitoring and alerting of cloud resources.• Architect, engineer, and deploy/provision secure and robust cloud services that include IaaS, PaaS, and SaaS and support service quality, outage management, subscription management, correlation of usage, and charges, and cost efficient solution architecture.

Us

• Engage customers using selling skills to provide solutions to their technology challenges.• Work with the sales team, explaining services and technology to help them achieve business goals.• Data Recovery and management.• Business/Enterprise issue lead.• Complete system builds and hardware/software concierge.• Troubleshoot iPhone hardware and software issues.• Troubleshoot Samsung Galaxy hardware and software issues.• Diagnose and repair computers, tablets, and phones.• Computer, diagnostics, malware removal, repair, setup and software installs.

Kidlington, Oxford, England, Gb

• Email Migrations to O365 Hybrid Environment.• Escalation Point for Service Desk and Modern Workplace.• Group Policy and Active Directory Management.• Documentation and Knowledge Transfer for Peers.• Reporting and Data Analysis.• Company Acquisition onboarding.• Process Automation and Streamlining.• SOP and Best Practices Creation.• Data Compliance Implementation and Management.• Azure and Office 365 Administration.• Archive and Litigation management.

Systems Engineer for a local MSP with a national presence.-Server monitoring, maintenance, and management.-Documentation-Design and deploy hardware and software solutions.-Automation via Powershell. (Active Directory, O365, AzureAD, Workstations, and Servers)-Managing in house VOIP solution. (FusionPBX).-Firewall and VPN management. (Sophos, Watchguard, Cisco, pfSense)-Management of Cisco Meraki networking equipment.-ESXi and Hyper-V-IIS, Web, and Nameserver management.-Manage and troubleshoot a wide variety of LOB applications.-General help desk and end user support.-Backup maintenance and verification, along with recovery from backups.

Indianapolis, Indiana, Us

Supporting internal users.DeploymentsProcess ImprovementIS Projects

Wil, St. Gallen, Ch

- Apply scripting and/or programming knowledge in our automated testing environment to increase automated test coverage.- Work with the Development, Support, and Engineering teams to communicate and escalate issues.- Work with other members of the QA team in an agile (SCRUM) environment.- Perform manual testing on sections of the product suite that are not yet automated.- Verify issues are repeatable and log them clearly, to help Development quickly resolve them.

Indianapolis, Indiana, Us

● Active Directory Users and groups● Help Desk Tickets● Hardware / Software Diagnostics● Server and workstation deployment● IT Solutions research● VOIP Phone management

Peru, Vermont, Us

Winter Rentals and Summer Adventure Staff● Customer service in the ski and snowboard Rentals department● Help train new seasonal Employees● Ride Supervisor● Delegate Responsibilities

I.T and general maintenance● Network Administrator● Built and configured computers● Computer and Network Security● Troubleshoot issues● Creating web and photo advertisements

Manchester, Vt, Us

● Worked at the IT help­-desk (General Issues,Printing, Program Questions, etc.)● Familiar with Mac, Linux, and Windows basedPCs● Computer Formatting/Imaging● Ethernet and Fiber­-optic cable Management● Configured fiber and Ethernetswitches● Diagnosed and fixed hardwareissues● Software installation● Virus Removal● Google Docs and Apps for Domains

A.S. Cis Network Support, Network And System Administration/Administrator

Hs Deploma, General Studies