• Established ongoing communication with over 200 customers, conducting surveys that revealed key insights to enhance service delivery and customer satisfaction by more than 25%.• Developed and implemented strategic plans to achieve monthly, quarterly and yearly targets.• Coordinated with parts advisors, logistics and marketing teams to manage inventory and client reachability to further improve workflow and target achieving rate which resulted in achieving yearly target 2 years consecutively.• Analyzed technical data and created detailed reports to optimize operation and minimize wasted potential and provide solutions based on the data analyzed which in return increased the number of daily serviced trucks by 30% in 2024.