Eric Sorensen Email & Phone Number

Herndon, Virginia, Us

Helping to lead client engagement transformation that supports Allwyn's explosive growth trajectory. Allwyn specializes in helping clients transform their business through IT modernization, low code platforms, AI/Machine Learning and thought leadership.

Mclean, Virginia, Us

Developed channel’s strategic roadmap and oversaw operations and technology service delivery with a focus on customer experience, growth, productivity and infrastructure scalability.• Enabled explosive mortgage origination growth of 300% in under 6 months via customer experience roadmaps and operational improvements in vendor outsourcing, process optimization and Agile framework.• Delivered over 15 technology and business process initiatives for correspondent lending channel including integrating new vendor technology partner and building internal loan file review team increasing output by 400%.• Established mortgage division’s first AGILE delivery team leading to improved delivery timelines of 25% and reduced release quality issues by 35%.• Implemented documentation AI tool cutting costs by 82% and accelerating tasks from 2+ hours to 10 minutes.• Led company’s very first mortgage operations offshoring project for $4M in annualized savings.• Commanded efficiency turn-around effort improving loan purchase timelines from over 75 days to less than 10 days.• Initiated vendor performance evaluation program identifying efficiency and execution gaps leading to refined and concentrated strategic partnerships resulting in $13M savings.

Herndon, Virginia, Us

Developed and oversaw execution of corporate goals and objectives of SaaS / PaaS company. Managed division of 60+ team members including program management office (PMO), customer success, customer consulting & implementation and onboarding, customer / corporate data reporting and analytics, customer support, training and education and corporate facilities.• Directed C-level initiative to assess and overhaul PMO driving 25% improvement in on time and on budget product releases and implementations, while achieving continuous improvement in maturity level of Agile methodology.• Acquired responsibility of Customer Implementation team when CEO demanded transformational change leading to significantly improved customer experience and quality of global implementations supporting over 100,000 organizations.• Achieved 95% customer retention rate through identifying gap in services offered, establishing Customer Success team, and propelling associated teams and organization into value-added operating model.• Decreased operating costs by 10% with continuous improvement roadmap, executing technology, education, and automation efforts.• Increased Customer Care department scope of services by 20% at no additional cost via predictive analytics, data indicators and metrics-driven insights of team effectiveness leading to process, technology and organization changes.

Mclean, Va, Us

Led division of 75+ team members including technology integration, program reporting, loan file operations, PMO, compliance testing integration, anti-fraud testing, policy / procedure management, internal audit team and eventual wind down of division.• Defined and implemented division strategic roadmap, ensuring alignment with US Treasury compliance strategy for home loan modification program, resulting in 17% fewer operational breakdowns and enhanced client performance scorecards. • Eliminated financial exposure of over $36M and cut monthly service costs by 75% through change of 3 key cloud-based service vendors for loan due diligence and data management.• Spearheaded integration of complex $10M anti-fraud technology into division compliance activities, avoiding risk of program abuse, and therefore significant financial loss.• Directed significant changes to lead organization from start-up model toward mature state operating model, resulting in savings of over 25% via business process reengineering and productivity improvements.• Constructed division wind-down strategy, ensuring controlled end of operational and functional activities while continuing to meet contractual obligations of demanding client (US Treasury).

Mclean, Va, Us

Hand-selected by division executive leadership to establish critical business function based on past success with organization and process redesign. • Established Loan File Operations Compliance department, influencing change within Servicing industry on loan modifications and preventing over $80M in foreclosure cost.• Drove re-engineering of operational supply chain and loan underwriting technology, resulting in cost savings of 25% and decreased execution time of 60%.• Acknowledged with Premier Achievement Award for delivering multiple successes in loan file operations department.• Nominated and appointed to prestigious position on Freddie Mac CEO council out of 5.4k employees based on outstanding business results and leadership within Loan File Operations department.

Mclean, Va, Us

Led cross-functional team with broad range of responsibilities including technology integration, system access management, policy development, reporting and analytics, and vendor management.• Developed 1st Vendor Advisory Board for Freddie Mac through directing strategic alignment and advancing vendor performance.• Boosted vendor satisfaction scores from 78% to 99% by implementing process enhancements and performance evaluation surveys with improvement plans.• Controlled sensitive negotiation with Freddie and influential industry service providers, eliminating multi-million-dollar lawsuit risk.• Inherited and reengineered system and identity access management team, enabling expansion of services by 22% while reducing contractor cost.• Led enterprise-wide legacy technology retirement project, supporting 33 applications and over 1.5k customers, completing on time and 35% under budget and receiving recognition with corporation top award (Crystal Award).

Mclean, Va, Us

Managed team responsible for company's broker and correspondent lender strategy. Completed broad-scale initiatives targeting over 40,000 customers driving adoption and integration of Freddie Mac technology and programs.• Expanded use of Loan Prospector product by 50% via development of strategy for customer segment, product marketing and adoption activities.• Cultivated relationships and established mutual goals with industry trade associations doubling marketing, partnership and educational opportunities.• Planned and launched web portal program to connect mortgage originators to Freddie Mac centric lenders improving company's opportunity to grow market share.• Recognized with two Premier Achievement Awards for key technology and program implementations.

Mclean, Va, Us

Managed account base of nearly 500 lenders with focus on product adoption and technology usage.• Created product growth strategy resulting in increased product utilization for three consecutive years.• Developed co-marketing strategy and curriculum to train Freddie Mac’s lenders and their customer base which expanded Freddie Mac’s footprint in the industry by over 50%.• Designed and implemented the first sales and tracking database for managing the broker segment which resulted in more efficient client management activities and performance management.

Fairfax, Va, Us

Provided comprehensive business development and sales support:• Developed and implemented Data Transfer Pilot, including customer selection, drafting marketing plan, system integration and implementation• Developed and delivered training curriculum on automated underwriting and loan delivery systems• Assisted in feasibility study for automated underwriting product within subprime market

Originated home mortgage loans via relationship building and collaboration with real estate firms, agents and home builders exceeding sales target by 130%.

Originated mortgage loan business through a variety of channels; trained new staff and implemented changes to the mortgage loan processing and tracking computer system.Maintained the branch’s loan portfolio and developed new mortgage and small loan business.

Bba, Operations Management

Executive Education - Leadership And Strategic Impact