María Eugenia Toledo Email & Phone Number

Provincia De Buenos Aires, Argentina

At Enta Consulting, I support business process automation for YPF using the BluePrism platform. My focus is on optimizing robot execution, managing technical issues, and ensuring smooth RPA operations. I oversee daily operations and collaborate with technical and functional teams for continuous improvement and efficiency.🚀Key Responsibilities:Monitor and maintain RPA process performance, ensuring stable operations.Lead daily cross-functional meetings, addressing operational status, resolving incidents, and prioritizing tasks.Manage user communication, provide performance updates, escalate issues, and work with technical teams for solutions.Coordinate with infrastructure and cybersecurity teams on server, connectivity, and credential issues.Conduct high-level evaluations for process changes, create functional documentation, and develop test plans.Oversee the release of new RPA process versions, ensuring smooth transitions and team alignment.👥Leadership & Project Management:Lead team efforts in RPA production, delegating tasks to functional analysts.Facilitate follow-up meetings with business users and technical teams to track progress on cases.Support maintenance and version transitions to production, including UAT and pre-production, contributing to stability by assisting in coordination and issue resolution.📈Key Achievements:Assisted in the implementation and stabilization of RPA maintenance processes, contributing to timely issue resolution.Demonstrated leadership by guiding daily operations and aligning teams throughout the RPA lifecycle.

Buenos Aires Province, Argentina

As a Shipping Representative at Mercado Libre, I was responsible for handling the processing and dispatch of products within the logistics center. My role involved ensuring accurate and timely management of shipments, maintaining high standards of quality control, and supporting the efficient flow of goods from receipt to delivery.👩🏽‍💻Key Responsibilities:Received, packaged, and labeled products, ensuring proper documentation and quality of packaging.Verified and documented each shipment to ensure accuracy and compliance with company standards.Coordinated with team members to streamline dispatch processes and resolve any issues related to shipments.Managed inventory levels and assisted in tracking and organizing stock to facilitate smooth operations.✨Key Achievements:Enhanced efficiency in the packaging and labeling processes, contributing to a faster turnaround time for shipments.Maintained high accuracy in shipment processing, reducing errors and improving overall customer satisfaction.

Buenos Aires, Provincia De Buenos Aires, Argentina

As a Dispatch Assistant at Emergencias Salud, I managed emergency calls and coordinated responses to ensure timely medical assistance. My role involved receiving and categorizing calls, providing support to callers, and ensuring that the necessary help reached the location promptly.🔐Key Responsibilities:Handled emergency calls, collecting detailed information and classifying the urgency of each case.Provided support and guidance to callers, ensuring they received the appropriate assistance in a timely manner.Coordinated with emergency response teams to dispatch medical services efficiently.Maintained accurate records of calls and responses, ensuring all incidents were properly documented and followed up.💪🏽Key Achievements:Improved response times by efficiently managing call categorization and dispatch processes.Enhanced the overall effectiveness of emergency response through clear communication and coordination.

Buenos Aires, Provincia De Buenos Aires, Argentina

As an Administrative Employee at the Club del Personal del Banco Hipotecario Nacional, I handled various administrative tasks and provided support to the club's members. My role involved managing financial transactions, assisting with daily operations, and ensuring smooth administrative processes.🗣️Key Responsibilities:Provided customer service both in-person and over the phone, addressing inquiries and resolving issues.Managed cash handling, including receiving payments, making disbursements, and maintaining accurate financial records.Assisted with daily bookkeeping and end-of-month financial reconciliation.Supported the administrative team with various tasks, including updating records and processing documentation.✍🏽Key Achievements:Streamlined cash handling processes, improving accuracy and efficiency in financial transactions.Enhanced member satisfaction through effective communication and prompt resolution of issues.

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