M. Faisal Rasheed Email & Phone Number

South Africa

• Duties & Responsibilities:
• Configure and customize the ServiceNow HR Service Delivery (HRSD) suite, including setting up the portal, enterprise onboarding, case management, and knowledge management functionalities.
• Collaborate with stakeholders, process owners, and vendors to gather requirements and design and implement business solutions on the ServiceNow ITSM platform.
• Successfully integrated ServiceNow HRSD with HR service catalogs, allowing employees to access and request HR services directly through the self-service portal.
• Develop and maintain the ServiceNow HRSD platform, ensuring users are supported in meeting their business needs and providing ongoing maintenance and enhancements.
• Implement new functionalities in Service Management, Service Catalog, and other modules using various ServiceNow features and scripting languages (e.g., business rules, client scripts, UI policies, workflows).

Australia

• Duties & Responsibilities:
• Develop and maintain UI Actions, UI Policies, UI Macros, and Data Policies in ServiceNow to enhance user interactions and streamline workflows.
• Collaborate with cross-functional teams to design and create service catalog requests and items with variables and variable sets for efficient service delivery.
• Integrated ServiceNow with CRM and ERP platforms.
• Configure and manage access control lists (ACLs) to enforce security policies and ensure proper access levels.
• Implement and maintain integrations with external systems, such as BMC Remedy and HP Service Manager, using SOAP messages and scripted web services.

Australia

• Duties & Responsibilities:
• Configure and maintain ServiceNow instances, ensuring optimal performance and availability.
• Implement access controls in ServiceNow to enforce security measures and maintain data integrity.
• Develop and implement solutions using business rules, client scripts to meet business requirements.
• Provide routine support activities for Incident Management, Problem Management, Change Management, and Knowledge Management processes.
• Integrate ServiceNow with various data sources using web services, JDBC connectors, and file transfers.

Australia

• Duties & Responsibilities:
• Provide daily maintenance, support, and troubleshooting for ServiceNow applications, ensuring their smooth operation and addressing user issues promptly.
• Customize ServiceNow ITSM modules, such as Incident Management, Problem Management, and Change Management, to meet client requirements and enhance their functionality.
• Perform ServiceNow administrator tasks, including loading foundation data and synchronizing data and workflow objects across different environments using data import/export and migrator tool.
• Install, configure, and maintain ServiceNow AR system servers.
• Develop and create various forms, menus, active links, filters, escalations, and menus within ServiceNow applications to improve user experience and streamline processes.

Australia

• Duties & Responsibilities:
• Interact with business s users, gather requirements, and analyse them.
• Develop strategies for ETL processes.
• Design and implement the UI layer using Spring MVC.
• Use Spring IOC for dependency injection.
• Design database objects and provide technical solutions.

Master Of Business Administration - Mba, Accounting And Finance, A

Bachelor Of Arts - Ba, Accounting And Finance, A