Muhamad Faiz Gunarwan Email & Phone Number

Jakarta, Id

Indonesia

Structure: report to VP Ops -> CEO/Consumer Business DirectorLeading 3 teams: Process Improvement, Performance Management, and Business Process Management1. Drive both fundamental creations and continuous process improvement under the scope of Flip care services;2. Continuously work to build and develop a more sustainable and safe process flow across the line of businesses from early stages for customer services (creating SOP, enhancing business processes flow, continuous improvement for existing product/services, etc);3. Engage and collaborate with various product development and tech streams, especially for platform hygiene, product release support, and enhancements applied;4. Manage various problem solving and analytically driven projects, structure an end-to-end analysis to find the best approaches, and ensure high-quality outputs for the respective stakeholders.

Jakarta, Indonesia

Structure: report to Head of Quality Assurance & Risk Management -> SVP Business Process Excellence & Standardization -> CSO• Responsible for the implementation of Business Process Improvement projects to improve efficiency (reduce cost and/or increase speed) and to improve quality.• Directed the team to execute projects by utilizing the right methodology/framework (PDCA, BPM, Lean Six Sigma, Agile, etc.).• Conducted continuous improvement training for the process owners and other relevant stakeholders in terms of projects, which aim to sustain the change afterward.• Developed documents (e.g. SOP, WI, etc.) that resulted from successful Business Process Improvement projects to standardize the best practices.• Conducted audits to ensure the standard procedures are being implemented well and consistently, while searching for improvement opportunities that the process owners should act upon.• Helped company to achieve ISO 9001:2015 & 45001:2018 certification

Jakarta, Indonesia

• Create and ensure SOP, workflows, and procedures are in place to support operation in achieving high-quality results• Conduct audits to ensure that standard procedures are implemented well while finding improvement opportunities that the team/process owners should act upon• Lead Projects of Business Process Improvement to increase productivity and efficiency• Coordinate with all relevant stakeholders in developing and implementing the Business Continuity Plan for the operations team.

Jakarta, Indonesia

Structure: report to Head of Operations Excellence & PMO Dept. -> CEO- Analyzed the problems/concerns of business process and capability improvement/innovation issues, to then suggest improvement or innovation solutions to the company, especially the Commercial team & Operations team.- Managed the business process/capability improvement or innovation design and implementation to ensure its compliance with the business plan by drafting SOP & WI.- Coordinated with the IT team in analyzing the workflow of all systems’ capabilities during new product development/improvement projects (incl. OMS, WMS, and DMS)Worked together with a small team for the improvement/innovation projects:> Involved in the Frozen Food fulfillment project (as the new line of service). Contributed in designing the business process flow, conducting training the admins to operate the systems, creating and monitoring the timeline from development until Go-Live.> Lead the API Development project with our partner’s Omnichannel System which targeted to gain market opportunities.> Lead the PDA Scanner Implementation project which targeted to increase operational efficiency and cost reduction.> Involved in the New Business Development project, helped a new type of client’s onboarding. Contributed in preparing the new warehouse location and preparing the system readiness to be operatable in B2B grocery model.

Greater Jakarta Area, Indonesia

- Handled the quality assurance for one of the strategic business units (PPM School of Management)- Maintained the SOPs and explored for the improvement opportunities- Developed the Internal Audit preparation- Managed a vendor as an process improvement initiative for the company- Developed a Business Process Map (level 2 with corporate-wide) for the Organization

Greater Jakarta Area, Indonesia

Focus: ISO 9001:2015 & 27001:2013 Integration Compliance ProjectScope: TMS Development and Operations in HQResponsibilities:-Assisted the Management Representative.-Analyze the applicability of ISO requirements against the Startup environment and build the Business Process Map (BPM), create and revise SOPs and other required documents for ISO compliance.-Helped in building the management system and improvement which able to deliver the quality product & services and guarantee the information security for all stakeholders.-Act as an Internal Auditor in the Internal Audit program, and helped all divisions in the preparation of and in ongoing External Audit processes.Result: The company successfully achieved both ISO certifications

Greater Jakarta Area, Indonesia

Given responsible as an Associate Head of Logistics Divison in PIK2 Project for a month. Also actively involved in site engineering & material management. Monitored heavy machinery which installing PVD (Prefabricated Vertical Drain) on-site, and directed the operators and manpower to achieve daily goals. Ensured the materials for PVD Installation are sufficient on-site and the work keeps running progressively and significantly. Reported the Daily Result of PVD Installation to the owner of the project (Agung Sedayu). Achievement of work: Modifying material delivery schedules as the project area increased. Held a briefing meeting with the workers in the morning, so that they will automatically send the materials in particular times while it is hard to find a signal in a remote location.

Balikpapan, East Borneo, Indonesia

Executed geophysical survey in the area of Pertamina Refinery Unit-V Balikpapan by using microgravity method, to make supporting data for the basis of site development plan and geotechnical engineering design in Refinery Development Master Plan (RDMP) Project.

Master Of Management, Operations And Supply Chain Management, Cum Laude

Activities and Societies: Finalist of Regional Business Case Competition 2019. Competed with the high ranking business schools.

Bachelor Of Science (B.Sc.), Geophysical Engineering

Activities and Societies: Himpunan Mahasiswa Teknik Geofisika "TERRA" ITBThis students society provided many programs and events that.

High School, Science