Responsibilities- Assisted in managing customer relationships and provided support to ensure high levels of customer satisfaction.- Collaborated with cross-functional teams to resolve customer issues and optimize the customer experience.- Conducted data analysis to track customer engagement and identify opportunities for improvement.- Provided feedback and recommendations to enhance customer support processes and systems.- Facilitated onboarding and training for new customers to ensure smooth integration and product adoption.Impact- Assisted in Defining a customer success model to identify most satisfied and dissatisfied clients. - Contributed to a 15% increase in customer retention by enhancing support processes and providing personalized assistance.- Played a key role in a project that revamped the customer onboarding process, leading to a 25% increase in customer satisfaction scores.- Identified key areas for improvement in the customer feedback system, resulting in a 20% reduction in response times.

-Designed and launched a digital marketing campaign for Dawn Foods, boosting online brand engagement.-Planned and executed the launch event for Dough Stories in Pakistan, achieving strong market entry.-Updated and optimized all digital media platforms for Dawn Foods, enhancing brand consistency.

-Managed and optimized social media channels, resulting in a significant increase in engagement and follower growth.-Developed and implemented content strategies that enhanced brand visibility and online presence.-Collaborated with cross-functional teams to create and execute digital marketing campaigns, achieving targeted reach and engagement metrics.-Analyzed social media performance data to refine strategies and improve campaign effectiveness, driving measurable results.