Michael Freeze Email & Phone Number

Morrisville

• Maintained and established new relationships within the SMB space leading to long-term, consistently-buying customers• Maintained a working knowledge of current trends in hardware & software leading to a better rapport with customers • Worked with the marketing team on a weekly basis to develop new strategies and to find ways into different market segments• Traveled to customers for larger projects to ensure their success and timely completion. This personal touch helped result in an ongoing and profitable relationship.• Led meetings with clients weekly to oversee hardware and software purchases through to completion• Worked consistently to meet weekly, monthly and quarterly financial goals set by Blue Range Technology resulting in increased company growth.

Cary, Nc

• Worked with Michelin, United Launch Alliance and Cisco on managing their healthcare and pension programs through Xerox call centers and vendor support. • Priced, implemented and ran client specific specialty projects across multiple sites. • Served as a point of contact representing Xerox service centers for several fortune 500 clients. • Coordinated with the client management team over client escalations to bring them to resolution.• Provided reports for the service center that gave visibility into client health • Leveraged and promoted consistent service center practices & technology across entire client portfolio to promote better quality service and meet contractual agreements • Inputted and maintained client knowledge content across several service centers’ software platforms • Coordinated change activities that impacted the service center such as quarterly statement updates and client change orders• Supported training activities by providing material and/or leading individual or class sessions • Participated in client meetings by giving reports and updates in weekly conference calls. • Led managers on projects such as IVR changes, contact systems, annual enrollments, or general change implementations from the client

Keswick, Va

• Managed private functions for high end/ high profile weddings and corporate events.• Worked with the sales office to ensure private event orders were followed through to completion • Worked with different departments on upcoming functions while translating to social media through facebook, twitter, newsletters, and other media outlets

Punxsutawney, Pa

• Developed and maintained relationships with high schools, colleges, and universities nationwide to conduct market research and ensure the success of our company’s future web services • Helped high school athletes find academic and/or athletic scholarships using comparative analysis software• Managed all employees (4-5 full time) and contract personnel (up to 70 contract)• Worked daily with contracted developers, graphic designers, and advertisers on website structure, functionality and design.• Conducted all HR related functions including coaching/counseling sessions, remediation of training and separation of employment• Maintained all financial records while working closely with our accountants

Greater Pittsburgh Area

• Developed and handled referrals from real estate agencies, website, or radio ads and provided appropriate follow-up and feedback• Maintained knowledge of available loan products, processing procedures, and underwriting and company policies and procedures to expedite the consumer/business loan process• Worked with underwriting on the completion of all mortgage forms which included securing all documentation• Accessed daily rates, applicant credit reports, and loan prospector responses through multiple software systems• Managed pipelines for all originated loans through to closing within 30-45 days• Maintained relationships with dozens of banks and real estate offices to provide clients with hundreds of home and finance options and quicker processing/closing times.• Attended and participated in all consumer lending meetings and classes as required to stay current on all changes in lending practices.

Southfield, Mi

• Underwrote 287 million in middle market commcercial loans• Demonstrated technical expertise in consumer and business credit risk through financial analysis and utilization of multiple financial software systems• Provided direct support within the credit risk review group in the evaluation and analysis of all consumer/business credit risk• Analyzed portfolio level information to identify and monitor key risk factors and develop proposed solutions• Performed ad-hoc analysis of consumer portfolios as directed• Reported and analyzed characteristics of the consumer credit lines of business in relation to policies, guidelines and processes• Established close working relationships with the credit functions of the various consumer lending groups, while maintaining independence and objectivity• Developed and evaluated various models used for loss forecasting, portfolio stress testing, and other targeted analysis• Monitored and evaluated problem loan statistics. Ensured that appropriate reporting of activity was occurring consistent with bank corporate policy as well as pertinent accounting and regulatory guidance.• Identified potential policy and operational improvements that enhanced credit quality• Accessed and queried a multitude of databases and created and maintained data sets as appropriate