Paralegal
CurrentWorked in a fast-paced legal environment, handling legal advice calls across various areas including Personal Injury, Property, Family, Criminal, and Insurance law. Conducted initial case assessments to deliver accurate legal advice, quickly evaluating diverse situations to determine potential legal actions. Liaised with insurance companies to verify client policy coverage, drafting and forwarding case notes to third-party managing agents. Utilised legal research tools like LexisNexis and Practical Law to ensure all advice was current and tailored to each client. Maintained precise client case notes in line with firm protocols, trained rigorously in confidentiality and data protection, and provided immediate legal support during crises, guiding clients through urgent challenges with clear, actionable advice.