Directing global B2C operations for Catapult One, facilitating the provision of technology solutions to teams and athletes across 137 countries to enhance sports performanceDesign and implementation of customer acquisition journeys, including D2C e-commerce platform optimisation (Shopify and Amazon), building a user base of 11.8K monthly active usersResearch and review of D2C subscription platforms, including presenting recommendation to key stakeholders to ensure alignment to business goals and objectives. Lead cross functional project team including Engineering, Finance, Marketing and Operations to drive adoption of Recharge platform for launch of industry leading subscription serviceCreation of strategic website testing plans including research and design of web pages and effective management of development team, resulting in 70% improvement in conversion rateEstablishing and maintaining long term relationships with global retail partners, driving 30% of annual unit sales while ensuring a cohesive customer experience through providing Catapult approved assets and marketing collateralDriving adoption of analytics tools to understand customer lifecycle, from outbound marketing activity (Hubspot) and product usage (Mixpanel) through to subscription renewal (Recharge), creating insights to maximise revenue generation, leading to an increase in Annual Contract Value by 559% year on yearManaged Customer Service function which included training and developing members of the team, creating best practice documentation and acting as primary point of contact for all customer related enquiries. Built out customer service reporting, allowing high impact issues to be escalated effectively while reducing customer wait time by 70% and achieving 99% customer satisfaction

Responsible for all ClearSky and GPS Multi Receiver installations in the EMEA Region, including working closely with internal sales staff, external contractors and stadium teamsManagement of ClearSky support within the region through upskilling and teaching members of the support and Account Management teamsSupporting Elite customers in their daily use of the Catapult system, ensuring effective communication and prompt resolution of issues through ZendeskWorking as part of a global team and promoting knowledge sharing and collaboration across a range of projects and productsProviding pre-sales support through effective demonstrations of Catapult products and softwareManagement of equipment inventory to ensure projects can be delivered on time and within budgetSupporting EMEA Operations Manager as required, including using internal systems such as NetSuite and Salesforce

Working as part of a team focused on delivering high quality and innovative products to the Sports wearables/tracker marketTesting and validation of products against KPIs including Physical testing, data collection and data analysisCollaboration with a wide range of teams including Hardware, Software, Algorithm and UX across a wide range of projectsAssisting with Beta testing program, providing high quality technical support to a large group of Beta testers and compiling Beta feedback to present to internal teams to assist with further product development

Moved in to the role from the role of Product Co-ordinator, to learn more about the product development process and gain more of a technical understanding of footwearContinue to provide a high level of support to the Quality Specialist and Lifestyle Head of Development, working as part of a divisional product development teamBuilding on my working relationship with the Pentland Asia and factory teams, ensuring prompt resolution of production issues to minimise delivery delays and expedite development processOversee chemical and restricted substances testing for Ted Baker footwear, ensuring product complies with the latest REACH regulations and with the Pentland Brands Restricted Substances List, including creating seasonal testing lists, following up on testing, ensuring prompt return of test reports and follow up on any issuesGaining an understanding of physical testing and requirements, working closely with factory teams and SATRA to carry out physical testing of products and interpreting and following up on test resultsWorking closely with our Distribution Centre, carrying out monthly visits to assist in QC on incoming deliveries, carry out quality checks on existing stock and investigate returns, feeding back any issues to our suppliers to ensure future returns are minimisedAssist in fitting sessions, compiling technical fit and quality assessment comments to send to factories to ensure products of the highest standard both in terms of fit and comfort and aestheticsCompile clear and concise comments on both technical and aesthetic aspects of confirmation samples to ensure production standards are maintained at the highest level, followed by ensuring all samples are sent to relevant parties and stored in a clear and organised way to be used for future reference

Joined the Ted Baker Footwear team as a Product Co-ordinator in September 2014Provided a high level of support to both the Head of Design and the Quality Specialist, prioritising important tasks and ensuring delivery within appropriate timescalesEngaged in frequent communication with Pentland Asia and factory teams to organise and fulfil all sample needs, including Salesman Samples, PR samples and Catwalk samples for LicensorWorked closely with the design team to ensure all sample requirements were met and to ensure Licensor and International Partners received all salesman samples in line with selling windows and the CTPEnsured maintenance of internal data systems, including master Range List to a high level of accuracy and detail to allow information to be transferred to SAP, Catalogues etc in line with the CTPHandled invoices from suppliers, factories and external partners, ensuring prompt and on time approval

Preparation of presentations for International meetings.Supported PLM team in monthly reports, trend reports and competitor analysis.Organisational support during the catalogue process.Data management within Product Range Management database.Participation in global meetings to learn more about PLM tasks including product briefing and management of product development process.Responsibility for product set up and display during internal sales and international merchandising meetings.

Assisted in generating technical hand over packages to initiate the development process.Supported the Category team and production factories to develop projects, learning about material selection, shoe construction and manufacturing processes.Regular communication with production factories to expedite the development process.Implemented revisions in development process as a result of evaluation of testing feedback.Maintained and updated internal data systems with product specific information.Supported Senior Head Developer with sustainability and costing analysis.

Progressed from Assistant Coach to Level 1 then Level 2 in short period of time.Lead team of assistant coaches ensuring health and safety and other statutory requirements were met at all times.Responsible for the planning and delivery of coaching sessions for varying sizes of squads and individual one-on-one sessions.