Mohamed Magdy Hafez Email & Phone Number

Dubai, United Arab Emirates

Engaging in a specialized training program at DolfinED, focusing on DevOps and Cloud technologies. This experience is equipping me with in-depth knowledge and practical skills in automating processes, managing infrastructure, and optimizing cloud environments. I'm excited to apply these cutting-edge techniques to drive efficiency and innovation in future projects.

Riyadh, Saudi Arabia

• Design secure and scalable networks connecting the branches with each other.• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• troubleshoot system and network problems, diagnosing and solving hardware or software faults• set up new users' accounts and profiles and deal with password issues.• Providing technical support across the company.• Enter, update, and track purchase orders of IT equipment • Monitoring and maintaining computer systems and networks

Suadi Arabia - Bahaa

• Design secure and scalable networks.• Provide network support to clients according to their business requirements • Create user guidelines and manuals and train clients' employees • Attend and rectify complaints for malfunctioning of systems • Provide a list of hardware & software to clients for setting up networking systems • Enter, update, and track purchase orders of IT equipment • Provide hardware & software maintenance

• Use markup languages like HTML to create user-friendly web pages• Execute all visual design stages from concept to final hand-off to engineering• Build reusable code and libraries for future use• Ensure the technical feasibility of UI/UX designs• Assure that all user input is validated before submitting to back-end

• Performed setup and maintenance of networking systems at clients' locations • Scheduled service requests according to urgency of clients • Prepared monthly reports on services provided • Resolved software and hardware problems and took client's feedback • Managed domains, troubleshot workstations, and restored data • Referred purchase orders and generated expense and purchase reports