- Ensure currency transaction reports, suspicious activity reports and suspicious transaction reports are filed in accordance with regulatory requirements- Run and review information against various lists and guidelines; ensure accuracy and flag deviations- Complete investigations on personal, business and credit accounts calling out non-standard or high-risk activities as necessary - Prioritize and manage own workload in alignment with service and productivity requirements- Act as a key resource/specialist by providing technical subject matter expertise, analysis & operational process support on AML/ATF sanctions-related matters- Find opportunities to improve service delivery and support operational improvement

- Responsible for answering inbound inquiries to MBNA/ CUETS phone channel to quickly and efficiently take verification, authentication, and fraud calls - Identify fraudulent transactions related to various card fraud types such as card not present, account takeover, fraudulent applications, counterfeit/skim, and never received- Act as a senior resource to the customer service team aiding in process/procedure inquiries related to fraud and money laundering - Use internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports.- Manage alerts/cases, to ensure alerts and cases are handled timely and case details are documented accurately, with concise summary- Keep up to date with VISA and Mastercard chargeback guidelines for fraud and non-fraud related transactions

• Greet customers, answer the phone and screen calls.• Meet professional and personal development objectives• Provide information on a wide-range of banking services.• Ensure customer problems are handled, escalating issues when necessary.• Maintain an up-to-date and organized calendar• Send, receive and forward correspondences towards proper channels.• Maintain a structured inventory of various office supplies.

• Engage customers in conversations to understand their financial needs• Create legendary customer experiences at every interaction.• Complete financial transactions such as deposits, withdrawals, bill payments and other account transactions for customers in an accurate and efficient manner.• Contribute to the timely and accurate completion of branch administration work.• Record all transactions in accordance with compliance with bank procedure