Melinda H. Email & Phone Number

Netherlands

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Answering high volume of user submitted reports focusing on escalations from vendors as well as CSAM, NCP, and other child harm content as well as a wide variety of escalated harm types such as Doxxing, Threats of Violence, and Self HarmQuality Assurance for outsourcing vendors such as TaskUs and TeleperformanceUsing off platform sources to locate and.

San Francisco Bay Area / Amsterdam Netherlands

Managing a team of high performing Individual Contributors working in child endangerment, counter extremism, threats of violence, and self harm spacesCoaching reports to utilize trauma-informed resiliency practices while mentoring them in areas of personal and professional growth Liaison with The Workplace Wellness Project, structuring and coordinating.

San Francisco Bay Area

Answering a high volume of user-submitted reports involving high-harm contentProvided feedback and participated in high-level discussions regarding policies that impacted the platforms over 150 million users. Coached and mentored peers in a fast-paced startup environment Assisted with proactive content squads to remove harmful actors quickly

Emeryville, California

• Forum & In Game Chat Management
• Maintaining a constant, daily presence in discussion forums to document and escalate issues to the Community Team and across departments where appropriate.
• Collecting feedback and generate sentiment reports for Production, Marketing, and the Developer studios.
• Closely manage and address toxic player behaviors (Community Forum & In Game Chat) to avoid driving away long term and new players while promoting a welcoming and safe gaming experience.
• … Show more Forum & In Game Chat Management
• Maintaining awareness of user-generated content and escalates to appropriate teams for promotion through official channels.

Emeryville, California

• Coaching and mentoring employees, understanding their motivations and helping them to achieve their goals
• Working independently and bring creative solutions to difficult problems
• Workforce/resource planning and forecasting
• Working knowledge of common contact center concepts: SLAs, CSAT, NPS
• Effectively communicate cross-functionally within all levels of the organization
• CRM Experience

Emeryville CA

Responsible for first line customer support for a high volume of customer support questions of all types via our in-house ticketing system in a professional and efficient manner.Proficiency with all internal tools, software, processes and policies.Contributing to the overall progress and goals of the department.

San Leandro, CA

Phone support that included both taking orders and following up on existing orders. Managing customer complaints and issues proactively. Purchasing products as well as following up on orders and incoming deliviries. Coordinating customer orders with the incoming stock.