Execute entire recruitment cycle for Leading Banks, IT, FMCG & Oil & Gas companies from initial stage until closing the deal.Understand client requirements in detail and identify the best mix of resource that will assist sourcing top talent – using our Research function, Job portals, Web search sites, Referrals and Industry-specific sources by building long term relationship with prospective candidates for key positions.Meeting candidates to assess, counsel and brief them on available positions, their role & growth path, company profile etc, Conduct initial interview as per client specifications.Actively take part in salary negotiation stage with Clients & Candidates with timely follow-up.Business development– Identifying Potential-clients, responsible for Key Accountable clients’ feedback and follow- ups, processing and sending invoice for clients within the UAE Region.Prepare staff official letters (Arabic & English) to public and government organizations, coordinate and follow up with the company to finalize employee affairs.

Set up the company and portfolio in Dubai, our company main objective was to be part of the growing plastic recycling industry in Dubai and UAE.Our services catered to manufacturing plastic factories and planet, providing the raw plastic materials after washing ready for production, at later stage we started the granule production in our planet, building good and strong relationship with companies in Dubai, Ajman, Ras Alkhaima and Um Al Qwain.My responsibilities were vast starting with managing the operations in the factory and supervising the daily activates to sales and other administrative roles.

•Trained and coached the new staff in all front-end policies and procedures, system and products, and cross training to the staff to deliver high standards of customer services including post training audit for compliance.•Part of the recruitment, staff appraisal and induction program processes, lead and supervised the customer service team•Managed and investigates customer complaint from receiving till solution is delivered to customer satisfaction and ensure compliances with the company regulations, and conducted weekly customer service audit.•Assisted in providing solutions to problems that affect department’s services, efficiency and productivity and initiated ideas that increase customer satisfaction.•Managed the reception area and flow of customers to ensure that each customer receives outstanding service and support with their needs and quries, including direct guidance and support to customers.•Monitored the SLA’s and TAT’s for end-to-end process to ensure that service quality standards and processes are implemented, established & maintained properly.•Part of the company website development project and CRM brainstorming-improvement team.•Handled customer mortgages files, ensure accuracy and eliminate discrepancies before submitting to the operations and credit departments, following up with concerns to ensure quality and timely manner deliver.•Assisted the collection department and followed up on late payment with the clients directly.•Generated reports and maintained accurate records of customer correspondences in the CRM system and its update.•Successfully assited and participated in the company events as customer service representative.(Tamweel tower launch, IPO launch, city scape, discover garden, Emaar south ridge, the Villa Mazaya, Jumeirah Village, International property show IPS and others …

•Received and registered customer complaint and followed up on pending issues.•Provided help to the customer related to broadcasting matters.