- Strategic planning and business development to drive growth and expand market presence.- Leadership and management of a dynamic team, including sales staff, travel agents, and administrative personnel.- Development and implementation of sales and marketing strategies to promote travel packages and increase bookings.- Cultivation of strong client relationships, ensuring exceptional customer service and satisfaction.- Oversight of product development, including researching destinations, negotiating contracts, and designing bespoke travel experiences.- Financial management, budgeting, and analysis to ensure profitability and efficiency.

· Successfully aid in the development of new strategies to acquire a larger target market · Source different raw materials required for our operations from different suppliers efficiently and with the use of the most advantageous Incoterms· Produce analyses to better the production process · Provide insight on storage and warehousing by implementing new SOPs that were better suited for the operation· Support in the introduction of new marketing strategies to allow for better reach and customer satisfaction

• Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring the quality of goods.• Assist the Berth and Statistics department in generating reporting.• Efficient use of the Terminal Operating System using established processes and best practices (Yard allocation, Quay commander, Crane, and RTG’s Working Schedule … ). • Ensured efficient vessel planning or/and yard planning to enable the achievement of productivity targets.• Provided alternative plans in case of deviation to ensure productivity and capacity targets are effectively met. Also, ensuring compliance with Health and Safety and Environment standards.