Customer Enablement & Strategy:• Oversees the development and continuous improvement of client-facing documentation, including knowledge base articles, supporting documentation, and webinars.• Manages the end-to-end creation of monthly product newsletters that reach an audience of 2000+. Increased readership by 11% upon taking over the program.• Leads and manages the creation and scaling of multiple customer success and onboarding programs, including documentation, support documents, and external training programs• Collaborates with Sales, Marketing, and Support teams to strategically address customer needs, ensuring clear and effective communication that enhances the customer journey.• Produces monthly engagement reports for all clients, implementing improvements that have streamlined data organization.Whitelabel & Customer Success Mobile App Program Manager:• Leads and manages the end-to-end process for the mobile app whitelabeling process, including building the apps and designing app assets. Publishes an average of 14.6 apps per month. • Partners with Product and Engineering teams to address technical challenges, resolve issues, and execute client-facing projects with precision and efficiency.• Manages the end-to-end process for client website development, publishing an average of 2 websites per month. Other• Spearheads initiatives aimed at driving customer engagement and elevating the client experience.• Leads cross-functional collaboration to ensure alignment with business objectives and enhance the impact of customer success programs.• Directs the execution of complex projects, fostering collaboration across internal teams to streamline processes and deliver solutions that support customer success.• Proactively addresses challenges to ensure continuous improvement and customer satisfaction

• Redesigned integration of Cove platform at company headquarters.• Created educational and training resources for employees and end users. • Supervised and lead a team of employees, including: hiring, training, and evaluating performance. • Monitored and analyzed sales performance, implementing strategies to achieve sales goals and increase profitability.• Generated reports on sales, inventory, and other key performance indicators to assess store performance and make informed decisions.

• Facilitated large-scale professional development workshops for groups of 100+ K-12 teachers, focusing on targeted instructional strategies to enhance classroom teaching and learning outcomes.• Designed and developed district-adopted, high-quality STEM lesson plans and curriculum units, ensuring consistency and excellence across all schools in the district.• Conducted classroom observations and provided actionable feedback to K-12 educators on best instructional practices, fostering continuous improvement in teaching effectiveness.

• Instructed over 150 middle school students per year in engaging science and art classes, fostering a passion for inquiry and creativity through interdisciplinary learning experiences.• Developed a comprehensive, year-long NGSS-aligned curriculum for 6th-grade science, which was adopted by teachers district-wide, ensuring consistency and high-quality instruction across all classrooms.• Opened classroom doors to colleagues across the state to serve as a model for technology integration in STEM classrooms, demonstrating innovative teaching practices that enhanced student engagement and collaboration.